How to Fix Disney Plus Account Sign Issue with Error Code 32 or 33

Disney Plus is one of the most popular streaming services that many people love to continue subscribing to. You can find most of the well-loved Disney movies and TV shows plus content from Marvel, Star Wars, Pixel, and more.

Unfortunately, some users encounter problems when they try to sign in to their Disney+ streaming accounts. Logging in to an account is not working and customers see either the error code 32 or 33 on their device screen when they access the app or website.

Screenshot by Binge Gauge

You will see the following messages of account information verification errors below.

“We’re having trouble connecting to your account. Please sign out, and sign in again. If the problem persists, visit the Disney+ Help Center (Error Code 32).”

We’re sorry, but we could not verify your account with the information you provided. Please re-enter your account details and try again. If the problem persists, visit the Disney+ Help (Error Code 33).”

How to Troubleshoot & Fix Disney+ Login Error Code 32 or 33 on Any Device

Fortunately, you can try to fix error code 32 or 33 on any device when they block you while logging in to your Disney Plus account. Check out the solutions below and follow them one at a time to fix the problem and workaround the issue.

Double Check your Login Information & Verify your Details

You may have entered the wrong username or password for your account. Try to enter your login details again and double-check to verify if they are correct. Take note of the numbers, capitalization, and special characters you may be using on your details.

Switch to a Different Device

If you tried signing on to Disney Plus via the mobile app, you can switch to your smart TV app or website. At the same time, you can use a different browser if you are having problems with your current one.

Turn Off your VPN or Proxy Server

Photo by Petter Lagson on Unsplash

One of the reasons for error codes 32 or 33 is interference from your VPN or proxy server. If you use one to stream Disney Plus, you can temporarily turn it off and retry signing in to your account.

If you must need to use a VPN service for whatever purposes you may have, check out these premium service providers. Most of them eliminates issues like error code 32 or 33 when logging in to your Disney+ account.

Perform a Power Cycle on your Device

  • Exit the Disney Plus app and other running apps in the background.
  • Turn off your device and unplug your router and modem for at least 3 minutes.
  • Plug in your router and modem, and turn on your device.
  • Relaunch Disney Plus and sign in to your account.

Connect to a Different Network

The problem may be with your network connection. If you use your WiFi Internet network connection, try to switch to mobile data.

Clear the Disney Plus App Cache

  • Open the Settings menu of your device.
  • Go to Apps.
  • Look for Disney Plus.
  • Select Storage.
  • Tap or click Clear Cache.
  • Tap or click Clear Data.

Update your Disney+ App

  • Open the AppStore, Google Play Store, or Microsoft Store.
  • Search for Disney Plus.
  • Check if there are available updates.
  • Click or tap the Update button.
  • Relaunch your Disney Plus app.

Reinstall your Disney Plus App

If nothing works, you can try to install a new version of your Disney+ app. First, uninstall the app based on your device’s instructions. Then, reinstall a new version of the Disney Plus app.

Were you able to fix the Disney Plus login error? You can tell us in the comment section below.

Binge Gauge is a reader-supported website. When you buy something using our links, we may earn an affiliate commission at no additional cost to you.



Please enter your comment!
Please enter your name here


How to Fix Disney Plus Not Remembering and Continuing from Where you Left Off

One of the most useful features of any streaming service is the ability to pick up right where you left off, even if you...

How to Fix Disney Plus App Not Working on Roku or Amazon Firestick Device

Are you eagerly waiting to catch up on your favorite Disney Plus shows, only to find that the app isn’t cooperating on your Roku...

Most Popular

Recent Articles