Fix Disney Plus Won’t Load or Stuck on Loading Screen Error

Disney Plus is one of the most successful streaming services these days. Users are enjoying the classic Disney TV shows and movies they can binge-watch several times in a row. There are exclusive and new original TV series and films waiting to be unlocked, not to mention titles that you have always wanted to watch ever since.

But, as you launch your Disney Plus streaming app, you see the spinning wheel in motion endlessly for a long time. It can only mean that your Disney Plus app is stuck on the loading screen.

It is now a common issue among users on Sony Bravia TV, Samsung smart TV, Amazon Fire TV Stick, Sony PS4 console, as well as, Android and iOS mobile devices. It also appears on popular browsers such as Google Chrome, Microsoft Edge, and Mozilla Firefox when accessing Disney+ through the web.

Such playback error indicates that there is something wrong with your device, WiFi Internet network, or Disney Plus server. When Disney Plus is not loading or playing a title on your device, it will disrupt your excitement.

How-to-Troubleshoot-Fix-Disney-Plus-Stuck-on-Loading-Screen-Error-on-Browser-Samsung-or-Sony-Smart-TV-Android
Screenshot credit by Binge Gauge

There are different reasons why the Disney Plus app is not working or won’t load on your device. Fortunately, you can fix the problem by following the troubleshooting tips below. Streaming errors on Disney Plus may happen, but sometimes, a quick fix will resolve the issue. 

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How to Troubleshoot & Fix Disney Plus Stuck on Loading Screen Error

One of the first things that you can do to remedy the issue is to restart the Disney Plus app. Sometimes, a quick restart of your app will help fix the error. All you have to do is exit your Disney Plus app, wait a few moments, then relaunch it.

Play Another TV Show Title on Disney Plus

If the app reboot does not work, it may be an issue with the title you selected to stream. Try to play another show on your Disney Plus app and see the problem still exist. That is, if you can access the Disney+ home screen. It might just be a content-specific playback error.

Change the Video Quality on your App Settings

How-to-Change-the-Video-Quality-on-your-Disney-Plus-App-Settings
Screenshot credit by Binge Gauge

Your current WiFi Internet network signal may not be able to stream videos of high quality. If that is the case, you can lower it down from the Disney+ app settings. 

  • On your Disney Plus app, go to your profile.
  • Navigate to Settings.
  • Go to Wi-Fi Data Usage.
  • Select Save Data.
  • Now, go back and select Cellular Data Usage.
  • Choose Save Data.
  • Go back again and select Downloads.
  • Choose Video Quality.
  • Now, select a lower quality for your video.

If you are using the web version of Disney Plus, follow these steps:

  • Click your profile on the upper-right corner of your browser.
  • Select App Settings.
  • Now, choose the data usage plan that suits your current Internet network speed.

Check if Disney Plus Service is Down

Sometimes, the problem is with Disney Plus itself. If their server is down, it may cause the app to get stuck on the loading screen. You can check the Disney Plus website, blogs, or social media for announcements. You can also use the down detector to verify if their server is down.

Power Cycle your Network and Streaming Devices

  • Turn off the device you use to stream Disney Plus.
  • Unplug your router and modem.
  • Wait for at least 3 minutes before plugging them back in and connecting to the Internet.
  • Now, turn on your device and relaunch Disney Plus.

Clear the Cache and Data on your Disney Plus App

  • Navigate to the Settings menu of your device.
  • Go to Apps and select Disney Plus.
  • Select Storage.
  • Tap Clear cache and clear data.
  • If you are using a web browser to stream on Disney Plus, you can also clear the browsing data.

Update your Disney Plus App

If you are using the Disney Plus app, you can install the latest version. Navigate to the Store section of your device and look for Disney Plus. Check if there are available updates you can install. 

Reinstall the Disney Plus App

You may also reinstall your Disney Plus app to fix the stuck on loading screen issue. Uninstall the Disney Plus app first based on your device’s instructions. Then, go to the Store section of your device and reinstall the Disney Plus app.

VPN Issue

Lastly, the infinite loading problem on Disney+ can also be caused by your VPN service if you are using one. Disable the VPN server on your computer or streaming device to fix the issue. If you need to use a VPN service, make sure to get a premium service to avoid errors like this.

Check out these premium VPN service providers and see if you can bypass the error while still using it.

Did any of the methods above resolve the Disney Plus stuck on loading screen error? You can tell us more in the comment section below.

GET THE BUNDLE & SAVE: Get ESPN+ & Hulu bundled with your Disney+ plan and save on monthly costs!

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