Fix Amazon Music App Not Working, Not Playing or Keeps Crashing Issues

When you hear Amazon, the first thing that comes to mind is online shopping. There are loads of items to buy on Amazon like the latest gadgets, books, groceries, and just about anything you can think about. Then comes Amazon Music.

Amazon introduced Amazon Music to offer its users a reliable music streaming service. You can find thousands upon thousands of songs, podcasts episodes, and playlists that will keep you entertained for hours or days. Amazon Prime members enjoy the music streaming app without the extra charge as it is part of their membership benefits. If you want more, you can subscribe to Amazon Music Unlimited or Amazon Music HD for an even better listening experience.

With Amazon Music, you can take advantage of offline listening, where you can download songs to play at any time, anywhere even without an Internet connection. You also have unlimited skips and Alexa to make things easier for you.

Still, glitches and errors can happen even to those as big as Amazon Music. You may experience your Amazon Music mobile app keeps crashing, stopping, unresponsive or won’t open at all. Users constantly complains that the the music streaming app is not working or not playing on Android phone and Apple’s iPhone iOS devices.

NEED MORE FROM AMAZON MUSIC? Sign up for Amazon Music HD or Unlimited here!

Troubleshooting Amazon Music App Not Working or Crashing Problems on iPhone or Android

If your Amazon Music app is not working or not playing anything on your Android or iOS smartphone, don’t fret! You can always do something to fix the problem without waiting for Amazon to resolve it. The first thing you need to do is to restart the music streaming app on your device. Exit your Amazon Music app and relaunch it after a few seconds.

If that does not work to fix the issue, try following these other solutions we have listed below.

Restart your Device

It may not be an issue with the Amazon Music app but with your mobile device. A quick reboot can help refresh your connection and processes. Exit all running apps on your device and turn it off. Wait for at least 1 minute before turning it back on. Now, try to relaunch Amazon Music and see if it works.

Clear Amazon Music App Cache

A corrupted cache file may be causing the error on your Amazon Music app. Sometimes, too much cache data can also trigger the crash problem. You may want to clear your app cache.

  • Launch the Settings menu of your Android device.
  • Go to Apps.
  • Look for Amazon Music. If you cannot find it, tap More Apps.
  • Select Storage.
  • Tap Clear Cache.
  • Tap Clear Data.
  • For iOS devices, you will need to uninstall and reinstall the app.

Reinstall Amazon Music App

If you already reinstalled your Amazon Music App on your iOS device, Android users can try following it if clearing the cache does not do the work to fix the error. First, uninstall your Amazon Music app. Then, go to the App Store for iOS or the Google Play Store for Android, search, download, and install a fresh version of the Amazon Music app.

Did any of the solutions above fixed the error on your Amazon Music app? Which one did? You can let us know by writing to us in the comments below.

FREE TRIAL OFFER: Sign up for Amazon Music Unlimited or Amazon Music HD Free Trial here!

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.


  1. Carplay in my vehicle no longer recognizes the amazon music app which just started to continuously crash whenever I enable carplay on my phone. My carplay states “carplay does not recognize Amazon music” which had for the last 10 months on my iphone 12. There is no way to fix this situation as I have tried every trick under the sun and nothing works. My complaints to Amazon has fallen on deaf ears. Really crummy service after being a loyal customer for over 15 years. Thanks Amazon.

  2. I had this problem on my iPad. However, I uninstalled and reinstalled the Amazon Music app, and now the music plays even even the screen is turned off. Thanks!

      • I’m having the same issue. Using the Firestick to reset everything to Factory Defaults doesn’t make a difference either.

        I’m thinking their app is probably corrupted

  3. Amazon music uninstalls everytime I switch my Lenovo M10 Android tablet off. When I switch back on, its gone! Re-installed from Google store several times, but always disappears. Been waiting for Lenovo help team to respond for over a week now. For info, I have Amazon Prime, I have cleared the cache, I have checked for updates, and it works properly on my other devices. PLEASE HELP! Many thanks.

  4. My music app keeps launching stations instead of the song I select. The song isn’t grated out so I don’t know what the issue is. Is anyone else having this issue

  5. tried to install latest version of Amazon music on iMac with Monterey. As soon as the install finished, Amazon Music quit unexpectedly. Tried the usual options, but no go. It simply won’t start. How do I fix this?


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