If you are a fan of the BBC iPlayer app and use it to stream your favorite shows, you may have come across error codes 01119, 01114, or 01115. These error codes indicate connectivity issues with the app, which can be frustrating when you’re trying to watch a show. The error is accompanied by this error message “Something went wrong displaying or loading this content or programme. This is usually a temporary problem. Please try a different section.”
In this article, we will provide a step-by-step guide on how to fix these connectivity issues and get the iPlayer app working again.
Several troubleshooting techniques will be covered, such as checking your internet connection, restarting the app and your device, and updating the app to the most recent version. We will also include advice on how to get in touch with the BBC for help if everything else fails. So continue reading to learn how to resolve connectivity issues with the iPlayer app.
How to Fix BBC iPlayer App Error Code 01119, 01114 or 01115 Connectivity Issues
Prior to anything else, confirm that your device is online. You can check your Wi-Fi connection for issues or attempt to visit other internet-based programmes or websites to perform this. Before using the iPlayer app, you must fix your internet connection if your device is not connected to the internet.
If your device is connected to the internet but you are still seeing the error codes, try restarting the app. To do this, close the app by swiping it away from your device’s recent apps screen, and then re-open it. If the app is still not working, try restarting your device.
If you are still seeing the error codes after restarting the app and your device, you may need to update the iPlayer app to the latest version. To do this, go to your device’s app store and search for BBC iPlayer. If there is an update available, download and install it.
If you have tried all of these steps and are still experiencing connectivity issues with the iPlayer app, you may need to contact the BBC for further assistance. You can contact them through the “Help and Support” section of the iPlayer app, or by visiting their website and using their online contact form.
Other Troubleshooting Methods to Try to Help Fix Error 01119, 01114 or 01115 on BBC iPlayer App
Here are some additional steps you can try if you are experiencing connectivity issues with the BBC iPlayer app and are seeing error codes 01119, 01114, or 01115:
Check your Device’s Time and Date Settings
The iPlayer app requires the correct time and date to function properly.
- To check and adjust these settings, go to your device’s settings.
- Now, look for the “Time and Date” or “Date and Time” section.
- Make sure the time and date are set correctly, and if not, adjust them and try using the iPlayer app again.
Clear the BBC iPlayer App Cache and Data
Over time, the iPlayer app may accumulate temporary files and data that can cause it to malfunction.
- To clear the app’s cache and data, go to your device’s settings.
- Find the “Apps” or “Application Manager” section.
- Select the iPlayer app from the list of installed apps, and then tap the “Clear Cache” and “Clear Data” buttons.
This will reset the app and remove any temporary files that may be causing problems.
Check for Any System Updates
If you are using an older version of your device’s operating system, it may not be compatible with the iPlayer app. To check for updates, go to your device’s settings and look for the “Software Update” or “System Update” section. If an update is available, download and install it, and then try using the iPlayer app again.
Use a VPN Service to Access BBC iPlayer
If you are using the iPlayer app while connected to a public Wi-Fi network, your internet connection may not be secure. In this case, you may want to use a virtual private network (VPN) to encrypt your connection and protect your privacy. A VPN will also allow you to bypass any restrictions on the iPlayer app that may be in place on the public Wi-Fi network.
Check any of these premium providers:
Get in Touch with your Internet Service Provider (ISP)
If you’ve followed all of the above instructions but are still having trouble connecting to the iPlayer app, there may be a problem with your internet connection. You might need to get in touch with your ISP in this situation and ask them to check your connection to make sure it is functioning properly. They might be able to resolve any troubles that the iPlayer app is experiencing.
In conclusion, try restarting the app and your device if you are having connectivity troubles with the BBC iPlayer app and seeing error codes 01119, 01114, or 01115. Also, check sure your device is online. If the problem persists, try updating the app to the latest version, and if all else fails, contact the BBC for assistance.