Fix Sorry This Device Can’t be Removed Now Error on Netflix

It is easier to catch up with your favorite TV series on Netflix when you can download titles for offline viewing. Netflix allows its subscribers to download content and save them on devices of their choice. You can do it via the Netflix app on your mobile phones, tablets, select laptops, and PC.

But, Netflix also has a limit when it comes to downloading TV shows or movies on these devices. You can only download up to 100 titles for each account. Some of this content has varying limitations per time period and re-download options depending on the content creator. There is also a limit of one, two, or four devices per account to download offline titles based on the subscription plan you have.

Image credit by tomasi from Pixabay

If you exceed the limits set by Netflix, you will end up receiving an error. For some users, they see the error message, “Sorry, this device can’t be removed now”. While in some cases, you cannot download more titles on your account when you reach the limits, the issue shows that you have already reached the device limit for online deactivation.

Netflix enables you to manage the download devices on your account, which lets you remove devices that you no longer want to be connected with your subscription. The error above indicates that you can no longer remove the device due to reaching the maximum allowable times to do so.

How to Troubleshoot & Fix “Sorry This Device Can’t be Removed Now” Problem on Netflix

It may seem like a dead-end when you cannot delete a device on your account. But, you can try to troubleshoot and fix the issue by following some of the workarounds below.

Delete the Downloaded Titles from the Device

One of the reasons you want to remove a device is to delete the downloaded titles stored there. If you have to do it, you can remove the local content from the device directly.

  • On your device, launch the Netflix app.
  • Go to Downloads or My Downloads.
  • Select Edit.
  • Choose the titles that you want to delete.
  • Tap or click the Delete button.

Upgrade your Netflix Subscription Plan

If you want to increase the download limit on Netflix, you can upgrade your streaming subscription plan. Access your Netflix account through a web browser to do this.

  • On a web browser, go to
  • Sign in to your account.
  • Click your Profile icon on the upper right corner.
  • Select Account.
  • Scroll down and click Change plan.
  • Now, choose a different plan on Netflix.
  • Click Continue.
  • Click Confirm Change.

Contact Netflix Customer Support

You can report the issue to Netflix Customer Support so they can inform you of the status of your account. Go to and choose whether you want to call or start a live chat.

Were you able to resolve the evice limit error on your Netflix account? What did you do to fix the issue? You can share your story with us below.

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Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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