So you love to record TV programs on YouTube TV and watch them again at your own convenience on Roku? It is great for YouTube TV to offer unlimited DVR storage service! You can record and store your videos up to 9 months before it is automatically deleted.
However, there have been complaints from users that their DVR content library won’t load or play on YouTube TV app for Roku devices. That is, after they record thousands of recordings, they get locked out.
After checking the playback issue, it seems that users who already reached more than 8,000 recorded programs on DVR within 9 months experience the error. Now, it may not make sense after YouTube offers unlimited DVR cap to all users. Then again, the streaming company may not have anticipated that users would reach such a number in just a few months.
Affected users of the YouTube TV app problem can still watch live TV programs. They are simply kept out of their library when it comes to watching recordings.
So, what can you do when you also encounter the same error? Unfortunately, there is nothing you can do except to wait for YouTube to troubleshoot the issue on their own. You may need to contact YouTube customer service to report the problem.
To contact YouTube TV customer support, go to https://support.google.com/youtubetv/gethelp. Follow the steps to report the issue.
