It is such a huge relief to be able to watch your favorite Disney+ movies and TV shows even without network connection. Disney Plus allows you to download content for offline viewing. So, whenever you are traveling or going to places without Internet service, your entertainment needs are covered.
Unfortunately, there are always inevitable hiccups in just about anything and offline downloads on Disney+ is not an exemption. For instance, your downloaded content for offline viewing may seem not to be working properly, won’t play or open. So, how to remedy this problem?
Tip for Troubleshooting Disney Plus Issue Related to Offline Downloads Not Working or Won’t Video Play


If you are trapped not being able to play or open the videos you downloaded on Disney+ app for offline viewing, you might want to consider checking out these possible solutions.
1. Check your Network Connection for Issues
The first thing you need to do is to verify your network connection. Make sure that you have a reliable Internet signal, otherwise, your download will not push through. Do a speed test. If your network connection is weak, try to improve it.
2. Verify Disney Plus Server Status
Next, verify the server status of Disney Plus. Once the server is offline, you cannot do anything about it but wait for Disney to fix their server problem. These issues can affect the offline downloads of the web or app.
3. Download via WiFi Only
Another way is to download offline videos through WiFi only. On your Disney+ app, go to your profile. Head over to app settings. Look for Download Over WiFi only and toggle the button to on.

4. Restart your Device
A quick reboot of your device might be helpful too! Close your Disney Plus app and restart your device. Now, try to relaunch the app and download the content to see if the refresh works.
5. Verify your App Storage
You also have to make sure that you have enough storage space for the download content. To check, head over to your app settings. Look for your storage details and verify if you have enough free storage for your next downloads. If you don’t have enough storage, you can free up space by deleting previously watched content.
6. Update your Disney+ App
Try updating your Disney Plus app! New updates may be available that will help you fix the issue with your offline downloads. If your Disney+ app is already updated, you can try signing out and signing back into your account.
7. Clear Disney Plus Cache
Clearing your Disney Plus app cache is another way to fix the download issue. Navigate to the app section of your device and look for Disney+. Go to Storage and Clear the Cache and Data. You can even reinstall a fresh version of the app. Uninstall the app first and install Disney Plus via your device’s app store.
Wrapping It Up
Work with these potential methods to help you troubleshoot the offline download error on your Disney Plus app.