How to Fix Amazon Fire TV/Firestick Stuck in Black Screen After Logo Issue

You’re not the only one who experiences issues with their Amazon Fire TV or Firestick being stuck on a black screen after the logo displays. This is a frequent problem that can be brought on by a number of things, such as software updates, a corrupted cache, or even a broken device.

But don’t worry; you can attempt a number of alternative fixes to fix the issue. We’ll go through a few methods you can take in this article to diagnose and resolve the black screen problem on your Amazon Fire TV or Firestick.

Ways to Troubleshoot Amazon Fire TV/Firestick Stuck on Black Screen After the Logo Error

Ways-to-Troubleshoot-Amazon-Fire-TVFirestick-Stuck-on-Black-Screen-After-the-Logo-Error
Photo credit by Depositphotos

You should be able to follow along and get your device back up and running in no time, whether you’re a tech-savvy user or a novice to these devices. So if you’re ready to tackle the black screen issue on Fire TV or Firestick, read on for some helpful tips and advice.

Restart Your Amazon Fire TV or Firestick Device

This is the first and easiest step to try, as it can often fix minor issues with the device. To restart your Fire TV or Firestick, simply unplug it from the power source, wait a few seconds, and then plug it back in.

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Check for Software Updates on your Amazon Fire TV/Firestick

If restarting the device didn’t fix the issue, the next step is to make sure your Fire TV or Firestick is up to date. To check for updates, go to the device’s settings and look for the “Software Update” option. If an update is available, download and install it.

Clear the Cache on your Amazon FireTV/Firestick

  • The cache on your Fire TV or Firestick can sometimes become corrupted, which can cause issues like the black screen after the logo.
  • To clear the cache, go to the device’s settings.
  • Look for the “Application Manager” or “Manage Installed Applications” option.
  • From there, find the app that’s causing the issue (it’s usually the Amazon Fire TV app).
  • Select the “Clear Cache” option.

Perform a Reset on your Amazon Device to Factory Settings

Perform-a-Reset-on-your-Amazon-Device-to-Factory-Settings
Image credit by Amazon

If none of the above steps worked, the next step is to reset the Fire TV or Firestick to its factory settings. This will erase all of your data and settings, so be sure to back up any important information before proceeding. To reset the device, go to the device’s settings and look for the “Reset to Factory Defaults” option.

Contact Amazon Customer Support

If none of the above steps have worked and you’re still experiencing a black screen after the logo, your Fire TV or Firestick may be defective. In this case, the best course of action is to contact Amazon customer support for further assistance.

In conclusion, while the black screen after the logo problem on Amazon Fire TV or Firestick can be annoying, it’s typically not a big deal and is simple to fix. You ought to be able to troubleshoot and resolve the issue yourself if you follow the steps described in this article.

Please don’t hesitate to ask Amazon customer service for more help if you’re still having issues. Restart the device, look for updates, clear the cache, and, if required, reset it to factory settings. You should be able to restart your Fire TV or Firestick in no time with a little perseverance and patience.

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