Fix Amazon Prime Video Error Code 9068, 6085 or 6084

Being an Amazon Prime member, you have access to the Amazon Prime Video streaming service. You can stream and binge-watch its huge collection of titles without the added cost. There are Amazon Original Movies and Prime Originals, apart from premium channels and classic movies, and shows.

The streaming experience is awesome most of the time. However, there are instances when issues emerge with Amazon Prime Video. Some users get errors such as the error codes 9068, 6085, and 6084.

What is Amazon Prime Video Error Code 9068?


When you see the Amazon Prime Video error code 9068, it comes with the message, “We’re unable to process your request. Please try again later or contact Amazon Customer Service at” It may be an issue with the Amazon servers or a problem with the software in the device you are using to stream.

What is Amazon Prime Video Error Code 6085?


The Amazon Prime Video error code 6085 also points out a network problem when accessing the content that you are trying to watch. You will see the error message, “Problem occurred: We are unable to process your request.

What is Amazon Prime Video Error Code 6084?


While logging in to your account or watching a movie or TV show on Amazon Prime Video, you may be blocked by the error code 6084. But, you can calm down as it has nothing to do with your device or WiFi connection. It is primarily an issue with the Amazon servers.

Fixing and Troubleshooting Error Codes 9068, 6085 and 6084 when Streaming Shows on Amazon Prime Video

If you encounter any of the errors above, check out the methods below to know how to fix them.

Restart Your Device

A quick restart of your smart TV, computer, or mobile devices can help refresh your connection and stored data. Most of the time, this simple trick works. However, if nothing happens to fix the issue, proceed with the next troubleshooting methods.

Power Cycle Your Device

Google Nest Wifi Router (Credit: Google)

If a restart does not help, power cycling will also refresh your network connection.

  • Turn off your device and unplug your modem and router.
  • Wait for at least 1 minute.
  • Plug back in your router and modem.
  • Once connected, turn on your device and launch Amazon Prime Video.

Check the Internet

Having a slow Internet connection can trigger errors. Perform a speed test and make sure you have a stable network connection. You can also use a different network if available.

Verify Amazon Server Status


It may be a technical problem with the Amazon servers. You can check on their website, blogs, or social media accounts if there are announcements of on-going server issues and outages. You can also check tools like to verify Prime Video server status. If there is an outage, all you can do is wait for the Amazon servers to go back up online.

Update the Amazon Prime Video App

  • Go to the App Store or Google Play Store.
  • Search for Amazon Prime Video.
  • If there are updates available, tap the Install button.

Register Your Device Again

You may have an issue with your login information or using an unregistered device. If so, you will need to deregister your device first and register it again.

  • Open the Amazon website and sign in to your account.
  • Look for the Registered Devices.
  • Under the device you are using, click the Device Actions button.
  • Select Deregister.
  • Click Deregister again to confirm.
  • Logout of your account.
  • Now, log back into your account.
  • Navigate to the Registered Devices section.
  • Click Register Your Device.
  • Follow the steps on how to register your device.

If any of these methods worked for you, please let us know in the comments below.

Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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