The Spectrum TV app or cable box gives you access to live TV channels and on-demand content. You can watch your favorite TV channels on your mobile device for free and enjoy great entertainment anytime.
However, there are times when you see an error code blocking your smart TV, mobile device, or computer screen, and your Spectrum TV app is not working. Error codes indicate problems in the streaming app, your WiFi Internet network, or your device. Examples of error codes in the Spectrum TV app are DGE-1001 or DVS-1001.
One error message says:
“Service Temporarily Unavailable – We’re sorry, we’re having trouble loading Spectrum TV. Please wait a few moments and try again. Reference Code: DGE-1001”
How to Troubleshoot & Fix Spectrum TV App WiFi Connectivity Error Code DGE-1001 or DVS-1001
Fortunately, there are several ways on how you can deal with the issue on your Spectrum TV box or streaming app. Below are some methods you can follow to fix the WiFi network connectivity issue with error code DGE-1001 or DVS-1001.
Check your Internet Speed
Perform a speed test to verify if you have a strong WiFi Internet network connection. The unstable Internet will trigger error codes and prevent you from watching your favorite TV shows. Make sure you have a reliable network signal. You can try to improve it or call your Internet Service Provider.
Restart the Spectrum TV App
Exit the Spectrum TV app for about 3 minutes and relaunch it. Try to check if a simple reboot will help in fixing the error.
Do a Power Cycle on your Devices
- Turn off your device and unplug your router and modem for at least 3 minutes.
- After waiting, plug your router and modem back in and connect to the Internet.
- Turn on your device and relaunch Spectrum TV.
Switch to a Different Network
If you have another network where you can connect your device, turn off or forget your current network. Now, switch to the alternative one. For instance, you can use a WiFi connection if you currently use mobile data.
Turn off VPN or Proxy Server
Are you using a VPN or proxy server to stream on Spectrum TV? It may be the reason why you encounter the error codes. Disable your VPN or proxy server and try to reconnect to your current network. Restart Spectrum TV and play a video to check if it works.
If you really need to use a VPN service, try out these premium providers and see if they interfere with your content streaming on Spectrum TV.
Check the Spectrum TV Server Status
There may be downtime with the Spectrum TV server, which is why you see the error message. Go to downdetector.com and verify the current server status of Spectrum. If the server is down, you need to wait for Spectrum to fix it.
Update your Spectrum TV App
- On your device, navigate to the Settings menu.
- Go to Apps.
- Look for the Spectrum TV app.
- Check if there are available updates.
- Click or tap the Install or Update button.
- Restart your device.
Reinstall the Spectrum TV App on your Device
First, uninstall the Spectrum TV app based on your device’s instructions. Now, navigate to your device’s App store and look for Spectrum TV. Reinstall the app and check if the error remains.
Contact Spectrum TV Support for Help
- To report the error, launch any browser on your device.
- Go to https://www.spectrum.net/contact-us/.
- You can click the Chat With Us button or call them at 833) 224-6603.
What did you do to resolve the Spectrum TV app Internet connectivity streaming error on your device? You can tell us in the comment section below.