Streaming on Disney Plus requires a strong network connection if you are not watching offline or downloaded videos. However, there comes a time when your Internet signal may not be as reliable as you want it to be. In that case, you may experience disruption on your streaming.
One example is the error code PB_ANDROID_NM-1000. It is also accompanied by the message, “There was an issue connecting with our service. Please check your internet connection and try again.”
Possible Fixes to Try for PB_ANDROID_NM-1000 Streaming Error on Disney+ App
If you are among the users who encountered the streaming issue, there are possible workarounds that might help you troubleshoot the problem. Let’s check them out.
#1 – Restart your Streaming Device
Turn off your device for a few seconds. It will help refresh connections and restore the network signal. Turn it back on and relaunch Disney+.
#2 – Disable and Enable your WiFi Signal
If a quick restart does not work, you may need to disconnect and reconnect the WiFi network on your device. Navigate to the WiFi setting and try to reconnect it.
#3 – Perform a Power Cycle Method
You may need to refresh both the connection from your router and your device. To do so, turn off your device and unplug it if necessary. You can also unplug your router or modem. Wait for at least 1 minute before you plug them back into the power outlet. Turn them on and relaunch Disney Plus.
#4 – Try to Improve your Internet Signal
To enhance the signal strength, move your router to a different location and make sure to move it away from wireless devices that may interfere with the signal. Elevate your router for better signal. You can put it on a higher shelf and in the open.
#5 – Switch to a Different Network
If you still cannot stream Disney+, it may be a problem with your current network. Try to switch to a different network within the range of your device.
In Closing
Working with the solutions above can help you restore the Internet connection needed to stream on Disney Plus. However, if you still experience the same error code, you may need to seek assistance from Disney’s customer support.
