Kids will always want something to keep them entertained during long trips. However, we cannot pack as many toys as we want, so another effective way is to let them watch their favorite TV shows or movies. With the offline download option on your child’s profile, your kids will be able to stream content for hours even without Internet connection.
The problem is, many users complained that Disney Plus sometimes won’t download when using a kids profile account. To help you resolve this issue and let your child continue viewing offline shows, let’s check out the potential solutions below.
Possible Fixes for Disney+ App Offline Download Issue on Kids or Child Profile Account
Try to follow each of the tips below one at a time and see if you can download from the Kids profile. Let’s check them out!
1. Clear the Disney Plus App Cache
Head over to the Apps settings of your device and look for Disney Plus. Navigate to the Storage section and clear the app cache and data. The step by step method may vary on each device.
2. Update your Device’s Software
You may need to install the latest software version of your device to help you fix the error. Go to your device’s settings and head over to About or System Updates. Now, install the available software update.
3. Update your Disney+ App to Latest Version
Go to the Apps section of your device or the app store and look for Disney+. Check if there are available updates and hit the update button. You may need to relaunch the app after the update is complete.
4. Share Content Between Profiles
Switch to your primary adult profile. Launch the Settings menu and select Profiles & Family Library. Choose your Kids profile. Select Add Content and choose Share Content. Go to Games & Apps and select Disney+. Hit Done. Switch back to your Kids profile and select the Disney+ app.
5. Contact Disney+ Customer Support
If nothing works for you, a good solution is to contact Disney Plus customer service. Go to https://help.apps.disneyplus.com/ph/en/support/tickets/new and enter your information. Write a detailed description of the download issue you are experiencing. You can also call them through 1 (888) 905-7888.
In Closing
Encountering an error on Disney Plus can be frustrating, but there is always a solution to these issues. Try working with the methods above to see if you can resolve the problem.
