How to Fix Amazon Prime Video Error Code WA_7004, WA_7009 or WA_7010

Picture this: you’re settling down on your couch, ready to binge-watch your favorite show on Amazon Prime Video, only to be greeted by an error code – WA_7004, WA_7009, or WA_7010. Frustrating, right? We’ve all been there. But worry not!

Let’s delve into the world of these error codes and equip you with practical solutions to get you back to streaming your favorite movies and TV shows on Amazon Prime Video. So, let’s roll up our sleeves and fix these error codes head-on!

Photo credit by Marques Thomas from Unsplash

What are the Amazon Prime Video Error Code WA_7004, WA_7009 or WA_7010

Before diving into the solutions, let’s understand what each Amazon Prime Video error code signifies:

  • WA_7004 – This error code typically indicates a network connectivity issue. It suggests that there is a problem with your internet connection, which is preventing the Prime Video service from streaming content.
  • WA_7009 – The WA_7009 code points to a problem with your device’s Amazon Prime Video app. It indicates a compatibility issue or a glitch within the app itself.
  • WA_7010 – The WA_7010 error code is often related to a problem with the Prime Video servers. It suggests that the servers may be experiencing temporary issues or undergoing maintenance, resulting in the inability to stream content.

Troubleshooting Steps for Amazon Prime Video Error Code WA_7004, WA_7009 or WA_7010

Now that we understand the different error codes let’s explore some troubleshooting steps to resolve them:

Fix Amazon Prime Video Error Code WA_7004

Photo credit by Tom Majric from Pixabay
  • Check your internet connection: Ensure you have a stable and reliable internet connection. Try resetting your router or modem and connecting to a different network if possible.
  • Restart your streaming device: Power off it, unplug it from the power source, wait for a few seconds, and then plug it back in. Turn on the device and check if the error persists.
  • Update your streaming device’s firmware: Make sure your streaming device’s firmware is up to date. Outdated firmware can sometimes cause compatibility issues.

Resolve Amazon Prime Video Error Code WA_7009

  • Clear app cache and data: Go to your device’s settings, find the app settings for Amazon Prime Video, and clear the cache and data. This process may vary depending on your device and operating system.
  • Uninstall and reinstall the app: If clearing the cache and data doesn’t work, uninstall the Prime Video app from your device and reinstall it from the respective app store. That will ensure you have the latest version of the app.

Troubleshoot Amazon Prime Video Error Code WA_7010

  • Check Prime Video’s server status: Visit the Amazon Prime Video website or search for server status information online. If the servers are down or undergoing maintenance, you may need to wait until they are operational again.
  • Contact Amazon Prime Video support: If the error persists and the server status appears normal, it’s best to contact Amazon Prime Video’s customer support. They can provide specific assistance tailored to your account and device.

Additional Fixes for Amazon Prime Video Error Code WA_7004, WA_7009 or WA_7010

Photo credit by Stefan Coders from Pixabay

Here are some additional tips that can help resolve the error codes or prevent them from occurring in the future:

  • Keep your device and Prime Video app updated to the latest version available. Developers often release updates to address bugs and compatibility issues.
  • Turn off any VPN or proxy services you may be using. These can sometimes interfere with the streaming service and cause errors.
  • Ensure you have sufficient bandwidth and internet speed to stream videos on Prime Video. Slow internet connections may lead to streaming issues.
  • Use a wired connection if possible. While Wi-Fi is convenient, a wired Ethernet connection can provide a more stable and reliable internet connection for streaming.

Encountering error codes like WA_7004, WA_7009, or WA_7010 on Amazon Prime Video can be a real buzzkill when you’re all set for a cozy movie night.

But fear not! Armed with the troubleshooting steps and tips we’ve covered, you’ll be back to streaming your favorite shows in no time.

Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



Please enter your comment!
Please enter your name here

Some posts may contain affiliate links. When you buy something through our links, we may earn a small amount at no additional cost to you.


Xbox TV App Now Available on Amazon Fire TV 4K & 4K Max Devices

Love to take your online gaming to the living room? Now you can play Xbox games straight on your Amazon Fire TV 4K! The...

Amazon Prime Video Watch Party Tool No Longer Available

What occurred during Covid in 2020 is gradually becoming a distant memory as people are getting back to doing things outside of their homes....

Most Popular

Recent Articles