Disney+ is the multimedia giant’s entry into the highly active streaming market, and so far it’s been a smash hit with subscribers. Carrying so much exclusive, high quality content, it’s no surprise that it’s had such a warm reception. Disney’s reach is so vast that there are endless shows for basically every demographic available on the platform.
However, that doesn’t mean it’s free of issues. Most Disney Plus users are fully aware of the variety of error messages that can pop up while using the service. Between the sheer variety of streaming errors, it can be quite frustrating to troubleshoot the exact issue. Most annoying of all however is Disney+ content playback error code 35 and 37, both of which are vague with their problem.
Today, we’ll be guiding you through a step-by-step guide to remedy and fix this issue, with different solutions for you to try. With some luck, you’ll be able to watch your shows on Disney Plus in no time!
How to Troubleshoot & Fix Disney Plus (+) Error Code 35 & 37 Related to Content Restrictions
So, why do Disney+ error codes 35 and 37 pop-up in the first place? Well, these specific error codes pop-up due to certain Disney Plus content being either off the platform or unavailable in your region. Streaming platforms implement geo-restrictions for video content depending on the rights availability or pending contract issues with the providers.
Here are the error messages you might see popping up your TV or mobile device screen:
- “We’re sorry, this video is not currently available. If you think you are seeing this message in error, visit the Disney+ Help Centre (Error Code 35).”
- “We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, visit the Disney+ Help Center (Error Code 37).”
So, how do you exactly workaround viewing restricted movies and TV show/series titles on Disney Plus? The quick answer would be you’ll need to dupe the Disney+ client into thinking you’re in a different region, one where the show you want to watch is available. There are several ways to do this that we’ll break down below.
Get a VPN Service for Streaming Disney+ Content
- Get a VPN provider, NordVPN and ExpressVPN are recommended often and work well.
- Connect to your VPN provider as a region where the show is available.
- Connect to Disney+ as you normally would.
- Check if the content you want to watch is available.
These are some of the popular VPNs among Disney+ users:
Check if Other Streaming Services Offer it Locally
Do a simple online search to see if any streaming service in your country offers the show. Netflix, HBO Max, Hulu, Paramount Plus, or Peacock might have rights to stream the content available in your country or region.
In the case it is available somewhere else, you’ll want to watch it on that service instead of Disney Plus. If you don’t want another subscription, refer back to Solution 1 for a workaround or get a free trial account.
Turn Off Kids Mode on your Disney Plus Account
- Head to the settings.
- Turn off Kids Mode.
- Check if the content you want to watch is available now.
If you’ve followed these steps and solutions, then things should work out just fine now. If the show is still not available, then it may be caused by a separate error completely. We hope we managed to help you out with fixing Disney+ error code 35 and 37, and make sure to enjoy your show!