How to Fix HBO Max App Not Working on Samsung Smart TV

Samsung smart TV allows you to download and install third-party streaming apps like HBO Max. But, if you are having trouble launching the app, there are different ways to resolve the issue. According to some users, their HBO Max app is not working or keeps crashing when they try to stream movies and TV shows on Samsung smart TV. Other complained that they can’t find the HBO Max app on their Samsung TV.

How to Troubleshoot & Fix HBO Max App Not Working or Won’t Launch on Samsung Smart TV

You can find several solutions below that will help you troubleshoot and fix the Samsung smart TV error when opening the HBO Max app. Follow each of the methods below and retry launching HBO Max again to see if it works. If not, move on to the next method.

SEE ALSO: How to Get the New HBO Max $9.99 Ad-Supported Subscription Plan

Power Cycle your Samsung Smart TV & Network Device

Power cycling your devices can help refresh your network connection. To start, power off your Samsung smart TV and unplug both your router and modem. You need to wait for at least 1 minute before plugging them back in. Now, connect to the Internet and turn on your smart TV. Try relaunching HBO Max if it works.

Perform a Cold Boot on your Samsung Smart TV

Image by Samsung

Cold boot is not just turning your Samsung smart TV on and off. If you use the remote control, press and hold the Power button. Do this until your Samsung smart TV turns off and on again for around 5 seconds. If you use the plug, unplug your TV from the outlet for at least 30 seconds before plugging it back in again.

Delete Some of the Third-party Apps Installed on your TV

It may be a problem with your storage that may cause the HBO Max streaming app not to work on your Samsung smart TV device. Deleting and uninstalling unused 3rd party apps will not only free up some of your precious storage space, it will also declutter your apps and allow you to navigate easily.

  • First, go to the home screen of your Samsung smart TV.
  • Select Apps.
  • On the top right corner, click the Gear icon.
  • Now, look for the apps you installed and try to uninstall the ones you no longer use.

Reinstall the HBO Max App for Samsung TVs

Image by WarnerMedia
  • Navigate to the Apps page.
  • Click the Gear icon.
  • Look for HBO Max.
  • Click Delete.
  • Now, go back to the home screen.
  • Click the Search icon.
  • Enter HBO Max.
  • Click HBO Max
  • Select Install.

Update your Version of HBO Max App

  • Go to the Apps page of your Samsung Smart TV.
  • Click the Gear icon.
  • Select Updates.
  • Look for available updates on HBO Max.
  • Click Update.

Update Device Software or Firmware on your Samsung TV

  • Open the Settings menu of your Samsung Smart TV.
  • Select Support.
  • Click Software Update.
  • Select Update Now.

Did any of the solutions above work out for you? What helped fix the HBO Max error on Samsung TV? You can tell us more about it in the comments below.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.


  1. None of these worked. I had HBO Max installed and working. Went away on vacation. Came back and the app wouldn’t start. (Note that the Samsung loader shows the app was updated 7/19/21). I can watch from any laptop…so HBO Max itself works.

    I deleted & tried to reload it on my Samsung SmartTV…unsuccessfully. Storage isn’t an issue as I have a flash drive installed (and other apps like Showtime Anytime, Disney+ & Paramount+ on on the flash drive & working properly).

    I reset my router (yes, WiFi is connected), my Samsung SmartTV, Samsung SmartHub, and everything I possibly could…to no avail. Note, that every app I have (Disney+, Paramount+, Netflix, Showtime Anytime) works…except HBO Max.

    • Check you firewall settings. I was using an app called circle. Not sure which settings was interfering, could be the explicit content, could be something else. In short, once I stopped filtering the TV signal, HBOMAX app started working. good luck

  2. Same exact problems, same timing as it started in July…seemed to coincide with release of the new Space Jam. NO fix in sight. I even did a complete reset of the tv…nothing.
    Can use hbomax app on iphone or Mac but funnily enough I cannot airplay to Samsung TV from either the phone or the computer but can airplay anything else.
    I can however cast to the same TV using chromecast.
    One thing I did notice on the timing is that the new samsung software version 2016.1 also kicked in about that time…July 8th to be exact. I am starting to wonder if this isn’t a Samsung f**k up

  3. Has anyone found a fix to open the HBO Max to the Samsung? I have done all the suggestions and it says it down loaded but does not open and does not show on downloaded apps.

  4. I have same problem, I try downloading the new hbo app but I keep saying after I try to open ” please download newest version of hbo max”. I try everything but still same message.


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