How to Fix Amazon Prime Video Error 5001, 5005 or 7019

Amazon Prime Video has become a go-to streaming service for millions, offering a vast library of movies, TV shows, and original content. However, like any technology, it’s not immune to hiccups—specifically, error codes like 5001, 5005, and 7019 that can disrupt your binge-watching sessions. Resolving these errors is crucial for a smooth and enjoyable streaming experience.

Deciphering Amazon Prime Video Error Codes

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Error codes on Amazon Prime Video indicate that something needs fixing for the service to run smoothly. They’re not there to confuse you but to guide you toward the issue.

Scenarios for Error Codes:

  • Error 5001: This error usually appears when there’s an issue with your internet connection or browser cache.
  • Error 5005: This one commonly occurs when you’re trying to sign in or out of the app on an Android device. It could be related to a password issue or a slow internet connection.
  • Error 7019: Most frequently seen on mobile devices, this error often indicates that the app’s cache needs clearing or that a software update is pending.

Understanding these error codes is the first step in resolving the issues that interrupt your streaming experience.

How to Fix Prime Video Error Code 5001 on Amazon Fire Stick Devices or Web Browser

Error 5001 can be a real mood-breaker when settling in for some quality streaming time. But don’t worry; some effective methods exist to resolve this issue.

Clearing the cache and cookies from your browser or app is a straightforward solution. If you’re using a browser, go to the settings and find the option to clear browsing data. For those using the app, navigate to the app settings and look for an option to clear cache or data.

Another method worth trying is to check for updates for the Prime Video app on your Amazon Fire TV device. Software updates often contain fixes for issues like these. Simply go to your Firestick device’s app store, search for Amazon Prime Video, and see if an update is available. If there is, go ahead and update.

If the problem persists, reinstalling the Amazon Prime Video app on Fire Stick or other streaming devices might be the way to go. It’s a bit of a last resort, but sometimes a fresh start is what’s needed. To do this, uninstall the app, restart your device, and then download the app again from your device’s app store.

Troubleshooting and Resolving Prime Video Error Code 5005 on Android Devices

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Error 5005 can be particularly annoying, especially when you’re all set for a movie night. Let’s roll up our sleeves and get this sorted, shall we?

A good place to start is your internet connection. A weak or unstable connection can often be the culprit behind this error. Perform a speed test to ensure your internet is up to snuff. If not, you might consider rebooting your router or moving closer to it for a stronger signal.

Resetting your Amazon Prime Video password is another step you can take. Sometimes, believe it or not, the issue might be as simple as a password glitch. Head to the Amazon website, enter your account settings, and initiate a password reset. Follow the prompts, and you’ll have a new password in no time.

If you have tried all the possible solutions and still can’t get rid of a persistent error on your Android device, then deregistering it from your Amazon account might be the best course of action. To do this, go to your Amazon account settings, locate the section that displays your registered devices, and remove the Android device from the list. After that, simply register the device again.

Addressing and Fixing Amazon Prime Video App Error Code 7019 on Mobile Devices

Error 7019 can disrupt your streaming flow, but don’t fret. There are several ways to get back on track, and we’re going to walk through them.

Clearing the cache and data of the Prime Video app is often a quick fix. Head to the settings on your mobile device, find the app management section and locate the Prime Video app. From there, you’ll see options to clear cache and data. Go ahead and tap those.

Another thing to consider is software updates. Your device and the Prime Video app should run the latest versions for optimal performance. To check for app updates, visit your device’s app store and search for Prime Video. You’ll usually find this option in the settings under ‘System Update’ or something similar for device updates.

If you’ve tried the above and still see that error code, it might be time to uninstall and reinstall the Prime Video app. Remove the app from your device, restart your phone, and then head to the app store to download Prime Video again.

Additional Tips for Resolving All Common Error Codes on Amazon Prime Video

Regarding error codes, some general troubleshooting steps can be universally helpful. These are your go-to moves, the basics that often solve the problem before it escalates.

One such step is a simple device restart. It’s surprising how many issues a quick reboot can resolve. Turn off your device, wait a few moments, and then turn it back on. This often clears minor glitches that could be causing the error.

Keeping your app and device updated is not just good practice; it’s essential for smooth streaming. Developers regularly release updates that fix bugs and improve performance. Make it a habit to check for updates in your device’s app store and in the device settings under ‘System Update’ or a similar menu.

Connectivity can also be a common issue. Ensure your Wi-Fi signal is strong and stable. If you’re still experiencing issues, you might want to consider using a wired connection for more reliability.

These general tips are your first line of defense against error codes. They’re simple but effective, and they can save you a lot of time and frustration.


Working through the labyrinth of error codes on Amazon Prime Video can be like a treasure hunt, albeit one you didn’t sign up for. The good news is that each code has its own solutions, and once you know what to do, you’re golden. So, whether it’s a 5001, 5005, or 7019 keeping you from your favorite shows, rest assured that there’s a way to get back to uninterrupted streaming.

Aileen Grace M
Aileen Grace M
A film buff and lover of feel-good movies, Aileen Grace loves helping fellow cinephiles overcome troubles and common hurdles when bingeing shows. She’s a Marketing Major with a degree in Business Administration and a knack for writing poems and short stories. She’s using her prowess as a prolific writer to provide straightforward guides among the confusing solutions found online.



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