How to Fix Amazon Prime Video Decryption Failure Issue on Firestick

Are you dealing with the awful Amazon Prime Video Decryption Failure issue? This pesky error can disrupt your binge-watching sessions on Firestick or Fire TV device, turning a relaxing evening into a frustrating tech troubleshooting mission. But don’t worry; we’re here to help you get back to your favorite shows and movies without any hiccups.

Why the Decryption Failure Issue Matters

The Decryption Failure issue is like a gatekeeper, preventing you from accessing the content you love. When it pops up, it’s essentially saying that your device is having trouble decoding the video file. But why does this happen? It could be due to outdated software, unstable internet connection, or issues with specific apps.

Understanding the root cause is the first step toward a solution. It’s like knowing your enemy in a battle – once you know what you’re up against, you can strategize and conquer!

Uncommon Reasons Why Errors Like These Occur

  • Interference from other devices
  • Temporary server issues on Amazon’s end
  • Problems with HDMI cable or port
  • Overheating of the device
  • Conflicts with other apps on the device

How to Troubleshoot and Fix Amazon Prime Video Decryption Failure Content Playback Issue on Firestick or Fire TV Devices

Photo credit by Glenn Carstens-Peters on Unsplash

Restart your Amazon Fire Stick or Fire TV

Restarting your Amazon Fire Stick or Fire TV can refresh its system and potentially iron out any minor glitches causing the Decryption Failure. To do this, navigate to the Settings menu on your TV, select ‘My Fire TV’, and hit the ‘Restart’ option. It’s as easy as that!

Update Software on your Amazon Fire Stick Device

Keeping your device updated is like giving it a health check – ensuring everything runs smoothly and efficiently. If your Fire Stick software is outdated, it might struggle to decode newer video files, leading to the Decryption Failure issue. To update your device, go to the Settings menu, select ‘My Fire TV,’ click on ‘About,’ and finally hit ‘Check for Updates.’

Resolve License Generate Challenge Failure

License restrictions can sometimes cause the Decryption Failure issue. If this is the case, you might need to clear the app cache and data, use a VPN, deregister and register your device, or update the Amazon Prime Video app. Each of these steps can help resolve the issue and get you back to streaming your favorite content.

Restart your WiFi Router

A shaky internet connection can also be the culprit behind the Decryption Failure. Restarting your modem or router can help establish a more stable connection. Simply turn off your TV and Fire Stick device, then switch off your modem and router. Wait for a minute before turning them back on.

Troubleshooting Specific App that Causes the Issue

Sometimes, the issue lies not with the device but with the apps. If you’re facing the Decryption Failure issue with specific apps, you might need to clear or update their data. Navigate to ‘Manage Installed Applications’ under ‘My Fire TV’ in the Settings menu, select the problematic app, and clear its data. If the issue persists, try updating or reinstalling the app.

Reset Amazon Fire TV Device to Default Factory Settings

If all else fails, a factory reset might be your last resort. This will wipe your device clean, removing any potential software glitches causing the issue. To perform a factory reset, press and hold the Back and Right navigation buttons on your Fire Stick remote for about 10 seconds, then click ‘Reset’ on the popup message on your TV screen.

Did any of these fixes work for you? If they did, hopefully, now you’re kicking back and enjoying watching your favorite videos. It’s vital to remember that problems like these can occur at any time, and the solutions are usually much easier than you think.

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Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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