How to Fix BritBox App Crashing, Freezing & Won’t Load on LG, Samsung Smart TVs

BritBox is everything British when it comes to streaming on various devices. If you love watching British TV shows and movies, BritBox can give you more options to watch. You can enjoy a series of comedies, dramas, documentaries, and mysteries from BBC and ITV.

Some of the best TV shows and movies you can find on BritBox include House of Dragon, Monty Python’s Meaning of Life, The Constant Gardener, Reel Britannia, and The Thief, His Wife, and the Canoe. Other titles include Black Bird, Echoes, All the Old Knives, and Moonhaven.

Screenshot credit by Binge Gauge

Unfortunately, many BritBox users complained that their BritBox app is not working and keeps on crashing. In some instances, it is freezing and does not load at all. It occurs on Roku players as well as for most smart TV users specifically for LG and Samsung TV customers. If this problem happens to you, there are solutions you can do to resolve and fix the streaming app problem on your device.

How to Troubleshoot & Fix BritBox App Not Working/Loading, Crashing, & Freezing Issues

Check out below some of the methods you can do to troubleshoot and fix the error on your BritBox app. You can follow each of the solutions one at a time and check if it works for you.

Verify the Server Status of BritBox

Is the server down? There are times when the BritBox server is down and causing the freezing issue. You can go to and verify whether the server is down or not. If it is, you can simply wait for BritBox to fix the issue.

Another way is to open any web browser and go to this page from the BritBox support website.

Perform a Power Cycle on your Device

  • Exit the BritBox app and other running apps in the background.
  • Turn off your device.
  • Unplug your router and modem for at least 3 minutes.
  • Plug them back in and turn on your device.
  • Relaunch the BritBox app.

Check your Network Connection

You may have a weak Internet signal, which is why your BritBox app keeps crashing. Do a speed test and check the status of your network connection. Try to improve it by restarting your router or elevating it. You can also contact your Internet Service Provider.

Update your BritBox App

  • Head over to the app store section of your smart device.
  • Navigate to Apps or Manage Apps.
  • Select BritBox.
  • Check if there are available updates and select the Update button.

Reinstall the BritBox App

  • First, uninstall the app based on your device’s instructions.
  • Next, go to the Store section.
  • Look for BritBox and click or tap the Install button.

Contact BritBox Support

If nothing works for you, try to contact BritBox customer support through their email address, [email protected] or go to

Do you have other ideas on how to troubleshoot the BritBox error? You can share them in the comment section below.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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