Don’t worry if you’re trying to use the BBC iPlayer app and it’s not working and you’re getting a “Something went wrong” error message. You’re not alone. This is a common problem that can be frustrating, but it is frequently resolved with a few simple steps. In this article, we’ll provide some troubleshooting tips to help you fix the ‘Something went wrong’ error on the BBC iPlayer app.
Let’s start by looking at some of the possible causes of this error. It’s possible that your internet connection is down, the app is having technical difficulties, or there’s a problem with your device.
Tips to Help Troubleshoot and Fix Something Went Wrong Error Message on BBC iPlayer App
Whatever the cause for the something went wrong error message on your BBC iPlayer app, there are a few steps you can take to try to fix the problem.
The full error message should look like this:
“02001 Something went wrong loading this programme. This is usually a temporary problem. You can try this programme again or try a different programme.”
1. Verify Internet Connection Problems
Checking your internet connection is one of the first things you should do. Check that your internet connection is strong and stable, as a weak or unstable connection can cause issues with streaming apps like the BBC iPlayer app.
This can be accomplished by performing a speed test on your internet connection or by attempting to stream content from another app or website. If you discover that your internet connection is the source of the problem, try restarting your router or connecting to a different network.
2. Check for BBC iPlayer App Updates
If your internet connection is fine, the next step is to check for updates to the BBC iPlayer app. Outdated apps can sometimes cause problems, so it’s always a good idea to make sure that you’re using the latest version of the app.
- To check for updates, navigate to the App Store or Google Play Store (depending on your device) and look for the BBC iPlayer app.
- If an update is available, install it to see if it fixes the problem.
3. Remove and Clear BBC iPlayer App Cache Data
Another thing you can try is clearing the app’s cache and data. This can help to fix a variety of problems, including the “Something went wrong” error. To clear the cache and data on the BBC iPlayer app, follow these steps:
- Open the Settings app on your device.
- Scroll down and tap on “Apps” or “Applications”.
- Tap on the BBC iPlayer app.
- Tap on “Storage” or “Memory”.
- Tap on “Clear Cache” and then “Clear Data”.
After clearing the cache and data, try using the BBC iPlayer app again and see if the error has been resolved. If not, you may need to uninstall and reinstall the app.
4. Uninstall Then Reinstall BBC iPlayer App
To do this, follow these steps:
- Open the Settings app on your device.
- Scroll down and tap on “Apps” or “Applications”.
- Tap on the BBC iPlayer app.
- Tap on “Uninstall” or “Delete”.
- Confirm the uninstallation by tapping on “OK” or “Delete”.
- Open the App Store or Google Play Store and search for the BBC iPlayer app.
- Install the app and try using it again.
5. Contact BBC iPlayer Customer Support Team
If you’ve tried all of these steps and are still getting the “Something went wrong” error message on your device, there could be a problem with the app itself. In this case, contacting the BBC iPlayer support team for assistance is the best option.
You can accomplish this by going to their website and looking for the support section, where you can submit a question or contact them directly.
Key Takeaways
To summarize, while the “Something went wrong” error on the BBC iPlayer app can be aggravating, it is frequently resolved with a few simple troubleshooting steps.
By checking your internet connection, updating the app, clearing the app’s cache and data, and contacting the BBC iPlayer support team if necessary, you can fix the error and enjoy your favorite shows on the app. Additionally, following the preventative steps outlined above can help to ensure that the error doesn’t occur again in the future.
How was your experience fixing this issue on BBC iPlayer app? Let us know what you think in the comments below.
