Fix: “This device is not supported on your plan” Netflix with Ads Error

Netflix with ads is a recent feature that has been getting a lot of attention. The main idea behind the “Basic with Ads” plan is that you can subscribe and watch Netflix at a lesser price as long as you don’t mind watching some ads.

Image credit by Netflix

However, many users are reporting an error that says “This device is not supported on your plan” when they try to use the ad-supported streaming plan feature. Other users see this variant of the error message “Your plan does not support streaming on this device.” In this article, we will show you how to fix this problem.

What is a Netflix Ads Error?

If you’re getting the “This device is not supported on your plan” Netflix Basic with Ads plan error message, it means that you’re trying to use Netflix’s ad-supported plan on a device that doesn’t support ads.

How to Fix “This device is not supported on your plan” Issue in Netflix?

To fix this, you’ll need to upgrade to a higher-priced Netflix plan that does include ads.

  1. You can upgrade your Netflix plan by going to your account page and select the ‘Change Plan’ option.
  2. From there, you’ll be able to select a new plan that includes ads. 
  3. Once you’ve made your selection, be sure to click the Save Changes button to confirm your new plan.

After you’ve upgraded your Netflix plan, you should no longer see the device is not supported on your plan error message when trying to watch movies or TV shows on Netflix.

How to Prevent Netflix with Ads Errors?

Image credit by Netflix

To prevent this in the future, you will need to switch to a different device that does support the Netflix with Ads plan or upgrade your subscription account to a higher tier that includes ad-free viewing.

If you are trying to watch content on a mobile device, keep in mind that the Netflix with Ads plan is only available on smartphones and tablets. So, if you are using a laptop or desktop computer, you will need to switch to one of those devices in order to continue watching without ads.

Finally, keep in mind that even if you upgrade your subscription to the highest tier, there are still some types of content that will include brief commercial breaks. If you want to avoid all ads while watching Netflix, we recommend using an ad blocker like AdBlock Plus.

How do I Opt Out of Netflix Ads?

If you see Netflix with Ads error, it means that you’ve accidentally opted into our ad-supported plan. To opt-out of Netflix ads:

  1. Go to and sign in.
  2. Under Membership & Billing, select Change plan.
  3. Select the Basic or Standard plan. You will not be able to see the Premium plan if you’re currently on it.
  4. Confirm your change and continue streaming without ads!

Can You Skip Ads in Netflix and Hulu Videos?

Photo credit by Depositphotos

Yes, you can skip ads in Netflix similar to Hulu videos. There are a few ways to do this. One way is to use an ad blocker. Ad blockers are software that blocks ads from appearing on websites. They work by identifying and blocking the code that serves the ad.

Another way to skip ads is to use a VPN. A VPN (a virtual private network) protects your online traffic and routes it through a server in another country. This makes it appear as if you are accessing the internet from that country, which can bypass restrictions and allow you to view content that is normally blocked in your country.

Find our recommended list of premium VPN providers here:

Finally, you can also try using a web browser extension that skips ads. These extensions work similarly to ad blockers, but they are specific to each web browser.

Final Thoughts

If you see the error “This device is not supported on your plan” when trying to use Netflix with Ads, it means that you’re using a device that isn’t compatible with Netflix with Ads plan. If you’re not sure which plan to choose, contact Netflix customer support for more help.

Binge Gauge is a reader-supported website. When you buy something using our links, we may earn an affiliate commission at no additional cost to you.



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