Netflix users may sometimes encounter error codes NW-2-5, NW-3-6, or NW-2-4 while streaming videos. This can be frustrating, but there are no problems that can’t be fixed.
Before troubleshooting, let’s find out what these errors mean. Error NW-2-5 implies that the network connection is unstable or there is an issue with the internet service provider. It can also mean that something else prevents your device from running Netflix. Error NW-3-6 indicates a problem with your device’s WiFi connection, and NW-2-4 is still related to network connectivity. It may also suggest that the DNS settings are incorrect.
Encountering the error codes NW-2-5, NW-3-6, or NW-2-4 will show the following error messages.
“Netflix has encountered an error. Retrying in [X] seconds. Code: NW-2-5“
“We’re having a problem connecting to Netflix. Please try again or visit: netflix.com/help“
“Netflix has encountered an error. Retrying in [X] seconds. Code: NW-2-4“
Now let’s look at how to fix these errors.
Easy Methods to Troubleshoot Netflix Error Code NW-2-5, NW-3-6 or NW-2-4
Identifying the definition of these errors helped determine what to do next. To further investigate the issue, try these steps.
Check your Home Network Connection
Make sure your router and modem are properly connected, and restart them if necessary. Sometimes, this simple step can help resolve the issue, although it only confirms whether the network connection is stable.
Check your Device’s WiFi Connection
Make sure your device is connected to the same network as your router and is on the latest version of its operating system. You may check the speed of your connection through the internet service provider’s website or other third-party applications. Restarting or changing settings may help resolve this error code. You may also need to modify the DNS settings or reset the IP address on your device.
Perform a Simple Restart on your Device
- Turn off your device and unplug the modem and router.
- Plug them in after 30 seconds.
- Then wait another 1 minute before turning on your device. This has been a proven and successful workaround to many Netflix-related errors. It helps reset the connection and refresh the data usage.
See if there are Connectivity Issues with your ISP
If the problem goes down to your slow internet speed, contact your ISP for assistance. There might be other factors preventing you from getting a bad connection, such as too many users of your WiFi connection, interference from nearby devices, bad weather, remote server issues, etc. You can change the location of your modem and router or use an Ethernet cable instead of WiFi.
Disable VPN or Antivirus Software on your Device
If you use a VPN or an antivirus program such as Avast, try to disable them temporarily. These applications can sometimes interfere with the connections for services like Netflix.
You can also try other VPN services if your current server is not working out for you. Here are the list of other VPN servers.
Reinstall the Netflix App
On your device, delete the Netflix app and reinstall it from your app store. This should help resolve any errors that a glitch or outdated version may have caused.
By following these steps, you should be able to fix the error codes NW-2-5, NW-3-6, or NW-2-4. If nothing works, contact Netflix for help. They will investigate further and provide a resolution for the issue. With a bit of patience and some essential troubleshooting solutions, they will be able to help you fix your streaming problems in no time.