Troubleshoot WiFi Internet Connectivity Problems on Samsung Smart TV

Connectivity issues are some of the common problems with Samsung smart TV. While it boasts of excellent features, there are factors that may contribute to the loss of WiFi connection or other related errors.

Fortunately, there are several troubleshooting methods that can help you resolve these problems and get you back to streaming your favorite TV shows and movies. Check them out below.

Ways to Help Troubleshoot and Fix WiFi Connection Errors when Streaming on Samsung Smart TV

Image credit by Samsung

Internet connectivity errors happen due to various reasons. While we cannot definitively point out the reason for the connection issue at an instance, we can try to solve the problem by performing the possible solutions below.

Do a Speed Test

Performing a speed test will tell you if the problem is with your Internet Service Provider. If it shows a weak speed, you might want to contact your ISP and verify the Internet connection status of your location.

Perform a Power Cycle to Refresh your Devices

  • Unplug your Samsung smart TV and router.
  • Wait for at least 30 seconds before plugging them back into the power source.
  • Turn on all your devices and check if the WiFi problem is fixed.

Verify your WiFi Network Status

Image credit by Pixabay
  • Open the Menu settings of your Samsung smart TV.
  • Navigate to Settings.
  • Select All Settings.
  • Click Connection.
  • Choose Network.
  • Click Network Status.

Try Resetting the Network of your Samsung Smart TV

  • Launch the Menu of your Samsung TV.
  • Go to Settings.
  • Choose All Settings.
  • Select Connection.
  • Click Network.
  • Choose Reset Network.
  • Click Reset.
  • Now, set up your connection again via Network Settings.

Factory Reset your Samsung TV

  • Go to the Menu of your Samsung smart TV.
  • Choose Settings.
  • Select All Settings.
  • Navigate to General & Privacy.
  • Select Reset.
  • Enter your PIN and click Reset.
  • Click OK.
  • Another way is to go to the Settings menu of your Samsung TV.
  • Choose Support.
  • Click Self Diagnosis.
  • Click Reset.

Try Contacting Samsung Customer Support

If you still continue to experience network issues with your Samsung smart TV, it is best to contact customer service for assistance. Go to to find out the various ways to talk to a customer support representative.


Different methods are available to help you resolve your Samsung smart TV network problems. You can try to work with the fixes one at a time and see if it helps or not.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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