How to Fix Amazon Prime Video Not Playing HD Content on Browser

You’re trying to watch your favorite show on Amazon Prime Video in HD, but it’s not working. The picture is blurry, or maybe it’s constantly buffering. What gives?

There are a few things that could be causing this problem, but don’t worry – we’ll help you troubleshoot and get back to watching in HD in no time.

Ways to Troubleshoot and Fix Amazon Prime Video Doesn’t Play HD Videos on Web Browser

Keep reading to learn how to fix Amazon Prime Video not playing HD content on your browser.

Check your Internet Network for Issues

Photo credit by Peggy und Marco Lachmann-Anke from Pixabay

If you’re having trouble streaming Amazon Prime Video in HD, the first thing you should do is check your internet connection. Make sure you’re connected to a strong and reliable network, and that there are no issues with your ISP or router.

Verify Amazon Prime Video Server Status for Downtimes

Still having trouble? There could be an issue with Amazon’s servers. Check the Amazon Prime Video Help Center for more information and troubleshooting tips.

Check if you’re Using an Outdated Browser

To fix this, simply update your browser to the latest version.

If you’re not sure how to do this, we’ve got a few tips for you. First, check to see if your browser is up to date by visiting its website. If there’s a newer version available, download and install it.

Use a Different Web Browser to Stream Amazon Prime Video

Photo credit by Pixabay from Pexels

If you’re still having trouble, try using a different browser. We recommend Chrome or Firefox for streaming Amazon Prime Video.

Clear your Browser’s Cache and Cookies

When you visit a website, your web browser saves certain information from the site on your computer’s hard drive in what’s called your “browser cache.” This makes it so that the next time you visit that website, your browser can load the page faster.

Cookies are small text files that websites save on your computer so they can remember things about you when you come back later.

Sometimes, these stored files can cause problems with loading webpages or playing videos. Clearing your browser’s cache and cookies will delete this stored information and help fix problems with Amazon Prime Video.

To clear your cache and cookies in Google Chrome, follow these steps.

  • Click the three dots in the top-right corner of the window.
  • Click More Tools > Clear Browsing Data.
  • In the “Time Range” menu, choose All Time.
  • Make sure that both the “Cookies and other site data” and “Cached images and files” options are checked.
  • Click Clear Data.
  • Repeat these steps for any other browsers you use regularly.

Update your Adobe Flash Player

You can do this by going to Adobe’s website and downloading the Flash Player installer. Once you’ve downloaded the file, run it and follow the prompts to install the latest version of Flash Player.

If you’re still having trouble streaming Amazon Prime Video in HD after updating Adobe Flash Player, try clearing your browser’s cache and cookies. Instructions for doing this will vary depending on which browser you’re using, but you can usually find these options in your browser’s settings menu.

Install Updates on your Browser

Different browsers can have different levels of support for HD video playback, so switching to a different browser may help solve the problem.

In addition, make sure that you have the latest version of the browser you’re using installed. Older versions of browsers may not be able to properly play back HD video content.

Use the Amazon Prime Video App

Photo credit by Thibault Penin on Unsplash

Finally, if you’re still having trouble playing Amazon Prime Video content in HD, it may be necessary to download the Amazon Prime Video app. The app is available for both Android and iOS devices, and it will allow you to watch Amazon Prime Video content without any issues.


Amazon Prime Video offers various TV shows and movies to entertain you. You can resolve problems along the way by doing the troubleshooting tips above. Let us know what you think in the comment section below.

David Porter
David Porter
David is prolific writer and full-time Digital Nomad who loves to follow the recent technology updates on streaming. In his free time, he loves surfing and travel.



Please enter your comment!
Please enter your name here

Some posts may contain affiliate links. When you buy something through our links, we may earn a small amount at no additional cost to you.


Fix Unable to Uninstall/Delete Fire TV Stick or Firestick Apps

Having trouble removing apps from Amazon Fire TV Stick? Get frustrated when trying to delete apps only to find the "Uninstall" option greyed out...

Fix Freevee App Not Working or Loading on Fire TV or Firestick

Experiencing difficulties with the Amazon Freevee app on your Fire TV Stick or Firestick is a common concern that many users face. This guide...

Most Popular

Recent Articles