You’re trying to watch your favorite show on Amazon Prime Video in HD, but it’s not working. The picture is blurry, or maybe it’s constantly buffering. What gives?
There are a few things that could be causing this problem, but don’t worry – we’ll help you troubleshoot and get back to watching in HD in no time.
Ways to Troubleshoot Amazon Prime Video Doesn’t Play HD Videos on Web Browser
Keep reading to learn how to fix Amazon Prime Video not playing HD content on your browser.
Check your Internet Connection
If you’re having trouble streaming Amazon Prime Video in HD, the first thing you should do is check your internet connection. Make sure you’re connected to a strong and reliable network, and that there are no issues with your ISP or router.
Verify Amazon Prime Video Server Status
Still having trouble? There could be an issue with Amazon’s servers. Check the Amazon Prime Video Help Center for more information and troubleshooting tips.
Check if you’re Using an Outdated Browser
To fix this, simply update your browser to the latest version.
If you’re not sure how to do this, we’ve got a few tips for you. First, check to see if your browser is up to date by visiting its website. If there’s a newer version available, download and install it.
Use a Different Web Browser to Stream Amazon Prime Video
If you’re still having trouble, try using a different browser. We recommend Chrome or Firefox for streaming Amazon Prime Video.
Clear your Browser’s Cache and Cookies
When you visit a website, your web browser saves certain information from the site on your computer’s hard drive in what’s called your “browser cache.” This makes it so that the next time you visit that website, your browser can load the page faster.
Cookies are small text files that websites save on your computer so they can remember things about you when you come back later.
Sometimes, these stored files can cause problems with loading webpages or playing videos. Clearing your browser’s cache and cookies will delete this stored information and help fix problems with Amazon Prime Video.
To clear your cache and cookies in Google Chrome, follow these steps.
- Click the three dots in the top-right corner of the window.
- Click More Tools > Clear Browsing Data.
- In the “Time Range” menu, choose All Time.
- Make sure that both the “Cookies and other site data” and “Cached images and files” options are checked.
- Click Clear Data.
- Repeat these steps for any other browsers you use regularly.
Update your Adobe Flash Player
You can do this by going to Adobe’s website and downloading the Flash Player installer. Once you’ve downloaded the file, run it and follow the prompts to install the latest version of Flash Player.
If you’re still having trouble streaming Amazon Prime Video in HD after updating Adobe Flash Player, try clearing your browser’s cache and cookies. Instructions for doing this will vary depending on which browser you’re using, but you can usually find these options in your browser’s settings menu.
Install Updates on your Browser
Different browsers can have different levels of support for HD video playback, so switching to a different browser may help solve the problem.
In addition, make sure that you have the latest version of the browser you’re using installed. Older versions of browsers may not be able to properly play back HD video content.
Use the Amazon Prime Video App
Finally, if you’re still having trouble playing Amazon Prime Video content in HD, it may be necessary to download the Amazon Prime Video app. The app is available for both Android and iOS devices, and it will allow you to watch Amazon Prime Video content without any issues.
Amazon Prime Video offers various TV shows and movies to entertain you. You can resolve problems along the way by doing the troubleshooting tips above. Let us know what you think in the comment section below.