Don’t worry! Here are some top ways to fix the error codes:
Best Ways to Troubleshoot BBC iPlayer App Error Code 02103 or 3103 on Samsung Smart TV
Restart your Samsung Smart TV
Restart your TV to clear small bugs.
- Press and hold the power button to turn off your TV.
- Wait 60 seconds, then turn it back on.
- Open BBC iPlayer – the error may be gone!
Restarting can fix minor glitches. Turn your TV back on and open the BBC iPlayer app again. The error may be resolved!
Restarting your device is one of the simplest troubleshooting steps to try first. It’s an easy fix that solves many minor app glitches.
Update the BBC iPlayer App to the Latest Version
Another common cause of error codes is having an outdated version of the BBC iPlayer app. Apps are constantly updated with bug fixes and performance improvements.
Make sure you have the latest version of the BBC iPlayer app installed:
- On your Smart TV’s home screen, select the BBC iPlayer app icon.
- Look for an option to check for updates or select App Settings.
- If an update is available, select Update to download it.
- Once updated, reopen the app and see if the error code has gone away.
Keeping your apps updated is an important way to prevent frustrating errors from popping up.
Clear Cache and Data for the BBC iPlayer App
Over time, accumulated app data and cache files can get corrupted and cause issues like error codes. Clearing the cache and data for the BBC iPlayer app gives it a fresh start:
- From your Samsung Smart TV’s home screen, go to Settings.
- Select Apps or Application manager.
- Find the BBC iPlayer app and select it.
- Choose options to Clear cache or Clear data.
- Confirm that you want to clear the app’s data and cache.
- Restart the app – the error may be fixed!
Clearing cache and data won’t delete your account information or settings. But it will remove temporary files that could be causing problems.
Sign Out and Sign Back In to your BBC iPlayer Account
Difficulties with your account authentication can also lead to error codes when trying to stream content. Signing out and then signing back in again gives your account info a fresh start:
- Open the BBC iPlayer app on your Samsung Smart TV.
- Select your profile icon or go to account settings.
- Choose Sign Out to fully sign out of your BBC iPlayer account.
- Close the BBC iPlayer app.
- Reopen the app and Sign In again using your BBC iPlayer account credentials.
- Try watching content again – hopefully the error code is gone now!
Signing out and in ensures your login credentials are valid and resets any corrupted account data.
Check BBC iPlayer Server Status
The BBC iPlayer app relies on connecting to BBC’s servers to stream content properly. If those servers are experiencing an outage, it can result in error messages across the BBC iPlayer platform.
Before troubleshooting your device any further, it’s worth checking whether BBC’s servers are down:
- Search “BBC iPlayer server status” on Google or visit a site like Downdetector.
- Here you can see if others are reporting any BBC iPlayer problems or outages.
- If the servers seem to be down, the only thing you can do is wait until BBC resolves the outage.
Checking server status gives you insight into whether the issue is on your end or BBC’s.
Uninstall and Reinstall the BBC iPlayer App on Samsung Smart TV
If you’ve tried all other troubleshooting steps and the error code persists, completely removing and reinstalling the BBC iPlayer app can provide a fresh start:
- From your Samsung Smart TV’s home screen, go to Settings and select Apps.
- Find the BBC iPlayer app, select it, and choose Uninstall.
- Confirm that you want to uninstall the app from your TV.
- Restart your Samsung Smart TV.
- Reinstall the BBC iPlayer app from the app store.
- Log into your account again.
Reinstalling an app often resolves deep-rooted errors that can’t be fixed with basic troubleshooting.
Change Sources Before Opening the BBC iPlayer App
Some Samsung Smart TV owners have reported error codes specifically after using an HDMI or Samsung TV Plus source. The issue seems tied to switching sources before opening the BBC iPlayer app.
If you see an error after using HDMI or Samsung TV Plus:
- Before launching the BBC iPlayer app, switch to a different source like a streaming app or live TV.
- Once your TV has loaded that other source, open the BBC iPlayer app.
Changing sources first seems to reset something that prevents the error from loading properly.