How to Fix Care Code 600, 500 or 201 on AT&T DirecTV App

Are you one of the many AT&T DirecTV subscribers who have been plagued with frustrating error codes?

Have you tried to access your favorite shows only to be met with a care code 600, 500, or 201 error on DirecTV app? If so, there are solutions available that can help.

Photo credit by Mike Denman from Pixabay

In this article, we will discuss how to fix AT&T DirecTV App Care Code 600, 500, and 201 errors. We’ll cover several possible causes and potential fixes for these common problems.

What Causes a Care Code 600 Error on AT&T DirecTV App?

The care code 600 error is one of the more common errors that can appear on the AT&T Directv App. 

This error occurs when there is an issue with your device connecting to the app’s server or streaming service. To determine what causes this specific error, it’s important to understand how the app works.

When you open the AT&T Directv app, it will establish a connection with its servers and other services like HBO GO and Netflix.

If something interferes with this connection process—such as a firewall blocking access or incorrect network settings on your device—you may see a care code 600 error pop up on your screen.

In some cases, the problem could be caused by outdated software or corrupted files in the app itself. It’s possible that these issues are preventing proper communication between your device and AT&T Directv’s servers.

As such, it would be helpful to uninstall any old versions of the app and reinstall the latest version directly from their website or app store before trying again.

Ways to Troubleshoot Care Code 600 Error on AT&T DirecTV App

Image credit by AT&T DirecTV

Here are five tips for fixing a care code 600 error:

  • Restart both your device and streaming service.
  • Ensure a stable internet connection.
  • Keep software updated.
  • Clear cache memory.
  • Reinstall the AT&T Directv application.

What Causes A “Care Code” 500 Error on AT&T DirecTV App?

The first potential cause of a Care Code 500 error is an incorrect install date entered during setup.

If you enter an incorrect install date when setting up your DirecTV account, it could result in a Care Code 500 error when trying to access certain features or functions on the app.

Here are some other possible causes to consider:

  1. Damaged or outdated hardware components such as cables, connectors, routers, modems, etc.
  2. Poor internet connection speed that isn’t sufficient enough for streaming content from DirecTV.
  3. Issues with regional availability or incompatibility between different regions.
  4. Network settings have been changed from their default values by mistake.

Methods to Resolve AT&T DirecTV App Care Code 500 Error

  • Unplug the power cord from both the wall outlet and the back of your AT&T receiver.
  • Reconnect your cables securely at both ends.
  • Wait for 1 minute before turning on the device again.

Once completed, restart any apps and equipment related to AT&T Directv in order to ensure everything is working correctly.

If problems persist after following these steps, then contact customer service, who will help diagnose and rectify any other errors that may have arisen during troubleshooting efforts.

What Causes AT&T DirecTV App Care Code 201 Error?

Image credit by AT&T DirecTV

These errors generally occur due to an issue with the user’s account or device settings. Here are three common reasons why this type of error happens:

  1. The user may have entered incorrect login credentials while logging in;
  2. There might be some kind of connection problem between the user’s device and the server;
  3. An outdated version of the app may be installed on the device.

Solutions to Fix AT&T DirecTV App Care Code 201 Error

To resolve a Care Code 201 error, it is important to identify which one of these problems is causing it. If any of the above-listed scenarios apply, then users must fix them by updating their account information or software before trying to access their TV service again.

Additionally, they can contact customer support for help if needed.


  • Check any streaming services or other apps running at the same time; turn them off if possible.
  • Refresh your home page regularly until the problem resolves itself.

AT&T DirecTV app is a great way to watch TV on your device, as long as you have the right requirements and compatible devices. You can always chat the customer support in case every attempt you do has failed. Hope this helps!

Read More About:
David Porter
David Porter
David is prolific writer and full-time Digital Nomad who loves to follow the recent technology updates on streaming. In his free time, he loves surfing and travel.



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