How to Fix DirecTV Box Receiver System Error Code 931, 722 or 620

DirecTV is an American multichannel video programming distributor, one of the most well-known within the television industry. While the company doesn’t try to shake things up or change the wheel, they remain a reliable alternative to many streaming services and distributors. My DirecTV typically gives its users a straightforward service, which is the big selling point here.

What does bring down the experience, however, are the error codes that can pop up during usage. Many possible programming or streaming device problems can arise while using DirecTV, and the root cause for these are often wildly different things. While the information on most issues is available on their website, dealing with them can still be quite irritating. So, what can you do if you’re facing one of these errors?

Photo credit Christiano Sinisterra on Pexels

How to Troubleshoot Issue & Fix DirecTV Box Receiver System Error Code 620, 722 or 931

Today, we’ll highlight error codes 931, 722, and 620 on the DirecTV set-top box or streaming media player. They’re all problematic for different reasons, halting your enjoyment and generally just being nuisances.

Thankfully, we’re here to help, with a compiled list of guides to help you fix things below. Every error code stems from a different problem on your TV box; thus we’ll be breaking them down one by one. So, if you’re ready, let’s get right into it.

Fixing DirecTV Error Code 620

  • DirecTV error code 620 is the easiest to fix, as it’s caused by losing video connection.
  • Check whether the device you’re watching on is still connected to the internet.
  • If it is, check if the connection is working.
  • If it’s not working correctly, disconnect your DirecTV device from the internet.
  • Reconnect your device to the internet and try again.
  • If it’s still not working, check your firewall settings and make sure you haven’t blocked DirecTV.

How to Fix DirecTV Error Code 722

Image credit by DirecTV
  • In the case of error code 722, your DirecTV receiver doesn’t have the programming information for the channel you’re trying to watch.
  • To fix this, first, check your channel guide to make sure it’s part of your subscription.
  • If it is, then you’ll want to restart your DirecTV receiver.
  • Unplug your receiver to turn it off.
  • Wait for at least 15 seconds.
  • Plug your receiver back in and turn it on.
  • Wait for it to finish restarting.
  • Try watching the channel again.
  • If it’s still not available, contact DirecTV to fix the issue.

How to Fix DirecTV Error Code 931

  • Error code 931 is the rarest of these three, with very little documentation.
  • Generally, error code 931 only appears when trying to run system tests.
  • To fix it, we can use the same restarting method as before.
  • Unplug your DirecTV receiver to turn it off.
  • Wait for at least 15 seconds.
  • Plug your receiver back in and turn it on.
  • Wait for it to finish restarting.
  • Try to run another system test and see if the error code returns.

With that, we’ve covered three of many possible DirecTV error codes. While they can be frustrating to deal with, they’re relatively easy to troubleshoot once you know what you’re trying to fix. For more tips and helpful fixes like this, keep reading and stay tuned!

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Airyl Jaszly
Airyl Jaszly
An average writer just doing his best to stay afloat, enjoys tech, movies, and weird sorts of music.



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