How to Fix Disney Plus is not Available on this Chromecast Device Error

It is easy to cast the content from your mobile phone or tablet, and computer to your smart TV using a Google Chromecast device. Now, you don’t have to compromise your viewing experience on a smaller screen when streaming your favorite movie titles or TV series.

However, you may encounter an error when you try to launch Disney Plus on your Chromecast device. You will see the error message saying, “Disney+ is not available on this Chromecast device.” Fortunately, there are some ways you can do to fix the issue and go back to your streaming in no time.

Fixing the Disney+ error on your Chromecast with Google TV or older Chromecast models depends on the cause of the problem. In some cases, the issue is due to the Disney Plus server being down or not working. If not, it can be an issue with your Chromecast streaming device with app data and similar problems. Some users experience the error because of their faulty or weak Internet network connection.


Finding out the reason for the Disney+ Chromecast error may take some time. What you can do is try to do the troubleshooting methods and workarounds found below and see if any of them fixes the problem or not.

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Troubleshoot & Fix “Disney Plus is Not Available on this Chromecast Device” Streaming Error

The first thing you can do to resolve the “Disney Plus is Not Available on this Chromecast Device” streaming error is to find out if it is on their end. You need to check if the Disney Plus server is down or not. If it is, there is nothing you can do but wait patiently until Disney fixes the problem. Try to check their social media or website for updates.

Check your WiFi Internet Connection

The Disney+ error may appear if you have a poor network signal when streaming on the app. You need to check if you have at least 5 Mbps to stream on Disney Plus. Perform a speed test to check your current Internet signal. You can try to improve your connection by bypassing your router and connect directly to your modem. You can also power cycle your devices.

  • To power cycle your device, turn off your computer or mobile device.
  • Unplug your router and modem.
  • Wait for at least 1 minute before you plug them back in and connect to the Internet.
  • Turn on your device and relaunch Disney Plus.

Re-log In to your Disney Plus Account

Photo by Mika Baumeister from Unsplash

It can be an issue with your Disney Plus account. You can try to log out of the app and wait for a few minutes. Then, try logging back in and cast a video through your Google Chromecast device.

  • Launch your Disney+ app or Disney Plus website.
  • Tap your Avatar.
  • Select Log out.

Clear Cache on Chromecast

Another reason why you see the error when streaming Disney Plus is due to corrupted cache data. You need to delete and clear them before you can stream on Disney+ again.

  • On your Android TV, click the Menu button on the remote.
  • Select Apps.
  • Go to Show System Apps.
  • Look for Chromecast Built-in and click to open it.
  • Now, click Clear Cache.

Update your Chromecast Device Firmware

Updating the firmware or software on your Chromecast device will install fixes and improve its overall performance.

  • To update your Chromecast, first, connect it to your TV and your Internet.
  • Navigate to the Google Home application.
  • Look for your Chromecast device.
  • Click More Options.
  • Go to Settings.
  • Click Reboot.
  • Try casting Disney+ again after updating.

If none of the solutions work for you, try to contact Disney Plus customer support for assistance.

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Do you have any other methods that will help fix the Disney+ error on Chromecast error? You can share them below, it might help other users too.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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