How to Fix Hulu App Keeps Crashing or Not Working on Samsung Smart TV

Are you using a Samsung smart TV device to stream on Hulu? A lot of users encountered a problem when they launch the Hulu app on Samsung TVs. According to some users, the streaming app keeps on crashing, won’t load, unable to start or simply not working at all. If you experience the same problem, there may be factors that contribute to the issue. It can be an error with the Hulu app itself or a problem with your WiFi Internet network connection.

In most cases, the first thing you can do is to restart the Hulu app on your TV. A quick reboot will help refresh the app processes and let you stream properly. To restart your Hulu app, exit the program and wait for a few moments. Try to relaunch the app to check if it works.

SEE ALSO: How to Get Hulu Student Discount Offer for College Students

If the problem is with your wireless home network connection, you can check your current Internet speed. You need at least 3 Mbps to stream movies and TV shows from the Hulu library and at least 8 Mbps if you want to watch Hulu with Live TV. If your WiFi Internet signal is weak, it can be the cause that triggers the Hulu app not to work on Samsung smart TV.

Fixing your Hulu Streaming App Not Working or Keeps Crashing Problem on Samsung Smart TV


If the issue is with your Internet, you can power cycle your streaming device along with your WiFi router. First, turn off your Samsung smart TV and unplug all devices. Wait for at least 1 minute before plugging in all connecting devices. After connecting to the Internet, try relaunching your Hulu app.

You may also try to improve your network connection by elevating your router or removing any obstruction that may block the signal. You can also bypass the router and connect directly to the modem.

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Clear Hulu App Cache on Samsung Smart TV

Another primary cause of the app not working error is corrupted data. It may prevent you from accessing content on the Hulu app. Temporary files or data as well as cookies can use up your storage space. Clearing the cache will help delete these files and give you enough free space and fresh data.

  • On your Samsung smart TV remote, press the Home button.
  • Select Settings.
  • Go to Applications/Apps.
  • Click Hulu.
  • Select Clear Cache.
  • Click Clear Data.

Update your Samsung Smart TV Device Firmware


Samsung offers software updates that contain fixes and improvements from the previous firmware version. You may have missed out on important updates on your Samsung smart TV software.

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  • To check for available updates, press the Home button on your remote.
  • Go to Settings.
  • Click Support.
  • Select Software Update.
  • If there is an update, click Update Now.

Reset Smart Hub on Samsung Smart TV


If none of the methods above work, you can try to reset your Samsung Smart Hub to fix and get rid of the crashing or not working issue on Hulu. Note that resetting will sign you out to all of your accounts in all your installed apps. You may want to take note and have your account credentials ready so you can sign back in after the Smart Hub reset.

  • Press the Home button and go to Settings.
  • Select Support.
  • Click Self-Diagnosis/Device Care.
  • Select Reset Smart Hub.
  • Enter your TV’s PIN. The default PIN is 0000 if you have not changed it before.

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Did any of the solutions above helped you fix your Hulu app error? Which one did? You can let us know by writing to us below.

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Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.


  1. I tried all of these suggestions, but Hulu is still not working properly. I am unable to select programs 80% of the time. Nothing happens when I press the enter button on my remote. I’ve spent hours on the phone with Samsung, no help, and significant time on the phone with Hulu, without results. Each blames the other. Seems that I have to either change from Hulu to another app or return my Samsung Series 7 TV that is only 8 days old. This problem has persisted for 4 days, meaning since the 4th day we’ve owned this television. All of the self-help resources are nothing but wastes of time.

  2. Have a UN24H4500 and the app won’t load – just crashes after 5 minutes “Loading…” The day before it worked just fine. Called Hulu and after confirming that had good Internet, WiFi, powered cycled (hot & cold), and reset Smart Hub they said they are having issues with some Samsung TVs. Crossing my fingers they debug the issue.

  3. I’ve had this issue for two years on our Samsung TV. Hulu Live crashes every single time – ALWAYS after two hours, give or take 15 minutes. I’ve tried each of these solutions, ie clearing the cache, updating firmware etc. I have a strong wifi signal. As a test, I also installed a wifi extender that’s literally 10 feet from the TV. No other brand TV in the house has this issue. This is a Samsung issue that’s existed for several years. We will not be buying another Samsung product.


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