How to Fix Hulu Error Code RUNUNK13 on PC, Smart TV & Mobile

Seeing an error when you stream on Hulu can be annoying. Some users see the error code RUNUNK13 when they try to watch movies and TV shows on Hulu using their Windows 10 PC, Samsung smart TV, or mobile devices like iPad. They see the error message,

“Error playing video
We encountered an error playing this video. Please try restarting the video or select something else to watch.
Hulu Error Code: RUNUNK13″

Reasons for Hulu Error Code RUNUNK13

There are different causes for the Hulu error code RUNUNK13 to appear on your screen. First, the device you are using may not be compatible with the Hulu app. Another reason is due to a poor network connection. In some cases, your Hulu app may already be outdated.

If your device has corrupt data, you are likely to encounter the error RUNUNK13. For some reason, there may also be a problem with the Hulu server. If that is the case, all you have to do is wait until Hulu will resolve the issue.


Fixes for the Hulu Error Code RUNUNK13 on PC, Samsung Smart TV or iPad

Whether you see the error code RUNUNK13 on your PC, smart TV, or mobile device, some solutions can help you resolve the loading problem and will allow you to go back to streaming shows on Hulu.

Check your Internet WiFi Network Connection

To stream Hulu content smoothly, you need at least 3.0 Mbps. If you want to stream live events of 4K titles, you need to have a network speed of at least 8.0 Mbps and 16.0 Mbps. It is ideal to note your network connection to know if your Internet speed is within the minimum. Perform a speed test.

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For you to improve your network connection, you can power cycle your device. Turn off your streaming device and unplug your router and modem. After 1 minute, connect everything back and try Hulu again. You can also try to bypass the router and connect directly to the modem. Elevating your router also helps.

Clear Hulu App Cache & Data on your Streaming Device

Image by gottabemobile

As indicated above, your device may have corrupted data that interferes with your streaming that results to Hulu error playing your video. Clearing the cache will delete these temporary files. Depending on your device, there are different ways to clear the cache on Hulu.

To clear the cache on your Windows 10 computer, go to the Apps setting and look for the Hulu app. From there, you can click the Reset button to clear the cache.

To clear the cache on your Apple TV, you need to Restart your TV from the Settings menu. However, if you are using Amazon Fire TV, you can navigate to the Apps settings. Look for Hulu and select clear cache.

To clear the cache on your Android device, go to the app’s settings. Select Storage and choose clear cache. For iOS devices, tap the menu button on the Hulu app for iPhone or iPad, then on settings tap the Clear temporary files.

Update your Hulu App

It is ideal to install the latest version of your Hulu streaming app. There may be fixes and added features that you might have missed out on by not updating the app.

Have you resolved the Hulu error RUNUNK13? What solution did it for you? Please do let us know what you think in the comments below.

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Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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