How to Fix Not Getting Ultra HD 4K Titles on Netflix

Streaming Netflix in Ultra HD movies and TV series can give you an exceptional viewing experience. Ultra HD comes with a 4K resolution that is the highest common standard of video quality.

Many 4K devices let you stream Ultra HD titles on your Netflix. But, you need to make sure you meet the requirements.

How to Get 4K Ultra HD Videos on Netflix?

First, you will need a device that is compatible with the Ultra HD streaming feature of Netflix. Many smart TVs are 4K compatible such as LG CX OLED Series, Samsung Q80T QLED TV, Sony Bravia X900H Series, Vizio P-Series Quantum X, and TCL 6-Series QLED with MiniLED.

You need to subscribe to a Netflix Premium plan that supports Ultra HD resolution. It starts at $17.99 per month, and it can give you the Ultra HD experience on four screens streaming at the same time. You also need to have an Internet connection speed of at least 25MB.

However, some users complain that the Ultra HD 4K movie and TV show titles are not showing up on Netflix even if they have the standard requirements. To find out how to fix it, continue reading below.

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How to Fix if You’re Not Getting Netflix Ultra HD 4K Titles

There are several ways to repair the issue if you are not getting the Ultra HD 4k titles on Netflix. Try following each of the methods one at a time and see if it works for you.

Set Netflix Playback Settings to High

Credit: Binge Gauge

Go to and login to your account. Select your profile and click your profile image. Now, go to Account and then look for My Profile and click Playback Settings. Choose High. The High settings will use up to 3 GB per hour for HD or 720 streaming and 7 GB per hour for Ultra HD 4K titles. Any lower than that will not let you stream the 4K content.

Check your Internet Connection Speed

Screenshot: Binge Gauge

As indicated above, you need to have a fast connection for at least 25 MB to stream 4K titles. Do a speed test using Netflix’s own tool and check if it is within the requirements of Netflix. If not, you can increase your connection speed by upgrading your Internet plan. Call your Internet service provider if you need help.

Make Sure your Device can Handle Ultra HD Content


Your browser or your smart TV should have Ultra HD compatibility. You can check by going to the Help Center of your device and see if says Ultra HD or 4K. Try to search online if your streaming device has Ultra HD 4K support.

As for browsers, you will need to have a 60Hz monitor to stream 4K videos on Netflix.

  • Windows: Download the latest updates and use Microsoft Edge browser.
  • Mac: Install the macOS 11.0 Big Sur and use the latest version of Safari browser.

If none of the methods above work, you may file a report to Netflix Customer Service. Go to

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Which of the methods above help fix the error? We would love to know, so do tell us below.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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