How to Check and Fix Samsung Smart TV has Sound but No Picture Output Issue

A common issue with Samsung Smart TVs for some reason is that often users are reporting they can hear audio coming from their Samsung Smart TV, but there is no video or picture output. This is a bad issue to have, as it renders your expensive Samsung Smart TV useless as you cannot watch anything on it when the screen is completely black.

Luckily, if you are an owner of a Samsung Smart TV who is also experiencing this issue, there are some relatively easy troubleshooting fixes that normally resolve Samsung Smart TVs with sound but with no picture or video output. These can be done yourself and don’t require a specialist or technician, so anyone can try them out for free and see if it resolves their issues.

photo credit by Dario from Unsplash

Power Cycle your Samsung TV to Check No Display But Has a Sound Issue

The first possible solution to the issue is to power the Samsung Smart TV completely off and on, as it completely clears the devices RAM – or rapid access memory – which could have been the culprit to the issue in the first place, as an error or bug could have been stored inside it.

To perform a power cycle on your Samsung TV,

  • Power off the TV using the remote.
  • Disconnect the TV power cable from the wall outlet.
  • Wait 60 seconds.
  • Reinsert the cable and turn on the TV.

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Check your HDMI Cable

If the above solution did not work, then you can try some other solutions relating to the HDMI cable which is what brings video and audio along with it into your Samsung TV’s display. For the device connected to the Samsung TV that is having issues, you will want to inspect the HDMI cable and make sure that it is not damaged. You can then troubleshoot it by doing the following.

  1. Remove the HDMI cable from both the TV and output device.
  2. Check both ends and ports are clean and do not look damaged in anyway.
  3. Reinsert the cables and see if the issue persists.

Hardware Issues on your Samsung TV

Photo credit by Depositphotos

Unfortunately, if the issue is not resolved by following either of the above two solutions, then it is possible that the issue has actually something to do with your Samsung TV backlight, or with your Samsung TV’s screen.

If the above two solutions didn’t work, you might want to call a specialist or take your TV to the shop you bought it from if it is still under warranty, to have a specialist take a look at it. It is possible that somehow the TV backlight or the actual Samsung TV screen is damaged or faulty, and as a result, it is not able to produce video output anymore. If you are under warranty, then this should be free to fix which is good.

To determine that this is even an issue, you can manually remove the backplate of your TV and inspect the internal components, which you can try replacing yourself if you manage to purchase replacement parts.

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