How to Fix Sorry, We’re Having Some Trouble Error on Xfinity App

Owned by popular telecommunications company, Comcast, Xfinity is one of the biggest wireless internet service providers that can be found in America today. As an ISP, Xfinity presents multiple tiers for its services along with some other perks/benefits to users.

There are times where things don’t work on the Xfinity app as intended, so you’re met with error messages. In this guide, we’ll show you how to get rid of the “Sorry, We’re Having Some Trouble” error while using Xfinity.

Image credit by Comcast

Best Methods to Resolve Xfinity App Sorry, We’re Having Some Trouble Error Message

First, you’ll need a fair bit of troubleshooting conventions to follow. Since its an app, its fine to go through a few popular solutions to resolve the error message before moving on to some specific efforts.

Clear the Xfinity App Cache

Clearing the app cache is an important way to get rid of unnecessary bugs on Xfinity app.

  1. Go to the Settings on your device.
  2. Navigate to the list of apps installed.
  3. Select Xfinity.
  4. Go to Storage & Data.
  5. Select Clear Cache and Data.
  6. Choose the Clear Cache option alone.
  7. See if the problem persists.

Check your Internet Connection

Photo credit by Jonathan from Unsplash

It’s possible that your connection may be compromised without you realizing. The best way to handle this issue is by switching to an alternate connection.

This can be done by using a different Wi-Fi network if it’s available, or using the mobile data on your device. By using a new connection, you can open the Xfinity app or check if your internet is finally working.

The full Xfinity experience is something that can only be received through this app, so be sure to pull out every stop in solving this problem successfully.

Reinstall the Xfinity App

A quick reinstallation is something that you need to get if you’re adamant about fixing the error.

  1. Hold the Xfinity app icon to view the mini options.
  2. Tap on Uninstall to get rid of it.
  3. Open the App Store/Play Store.
  4. Search for Xfinity.
  5. Download it and Install.
  6. Open the app and enter your login details.
  7. See if the problem still persists.

Power Cycle your Xfinity TV Box

Image credit by Comcast

If you haven’t tried it yet, you might want to run a quick power cycle to confirm that the problem isn’t coming from the app directly. When your Xfinity app is connected to your TV, its possible that the connections might be faulty from a hardware perspective.

  1. Unplug the TV Box for at least 30 seconds.
  2. Plug it back in again and wait for it to reboot.
  3. Try using the internet services and see if the issue persists.

Xfinity is not exactly prone to this type of error, so dealing with it can be quite unnerving. The best thing to do is apply the steps detailed in our fixes above.

With this guide, you’re likely to find one that works extremely effectively. This way, you’ll successfully get back online to enjoy your favorite browsing experiences!

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