How to Fix Xfinity Stream App Error Code TVAPP-00500 or TVAPP-00502 on Roku

Xfinity Stream streaming app lets you project all your favorite TV shows and movies on other devices using the internet. For this purpose, you need a smart device that supports all of Xfinity Stream’s features so you can enjoy its experience to the fullest. 

However, several users are expressing their complaints about error codes TVAPP-00500 or TVAPP-00502. It also seems that the errors specifically occur in Samsung smart TVs as well as Roku TV and streaming players, with users reporting that these prevent them from gaining access to their subscribed data and live TV programs.

Image credit by Comcast

This error message might appear on your TV screens:

“Sorry, we’re having some trouble. We can’t load your Guide right now. Please give us a few minutes and try again. Error: TVAPP-00500 or TVAPP-00502”


How to Troubleshoot and Fix Xfinity Stream App Error Code TVAPP-00500 or TVAPP-00502 on Roku TV Devices

If you’re dealing with the same issue, there are a few methods you can try to fix Xfinity Stream error code TVAPP-00500 or TVAPP-00502.

Clear Xfinity App Cache 

After some time, an app’s cache can pile up, resulting in the occurrence of error codes. Even if your setup doesn’t have any network problems, these two error codes may indicate that you already have a corrupted and overfilled app cache. Make it a point to always clear your app cache to ensure that your device doesn’t lose performance. 

Perform a Hard Reset of Your Modem or Router 

You can also try performing a hard reset on your modem or network router if the error codes are getting too annoying. This particular solution is recommended if all devices connected to your network are facing problems and not just your Xfinity Stream app alone. 

A hard reset involves unplugging the network device from its power source for 5 minutes. After 5 minutes, plug the network device back into the power source and open the Xfinity app again. Try to stream content to check if the error is gone. 

Uninstall and Reinstall Xfinity

Sometimes, starting from scratch might do the trick to get rid of most error codes. It means uninstalling Xfinity Stream first and then installing it again. Just remember that this will delete all your saved settings. However, you can be sure that starting afresh will be enough to eliminate any error code that might be disrupting your use of Xfinity Stream app. 

Check Your WiFi Connection

If your streaming service is connected to WiFi, it will also be useful if you can try switching it on and off. It will help reset your WiFi and solve any network problems that might be affecting your device. 

Update Xfinity App

Error codes TVAPP-00500 and TVAPP-00502 may also appear if you’re using an outdated version of the Xfinity Stream app. The best thing you can do in this case is to ensure that you update the app to the latest version. This way, you can solve most of the issues and error codes that you encounter when using the app. 

Wrapping It Up

It’s perfectly understandable if you want to learn how to fix Xfinity Stream app error code TVAPP-00500 or TVAPP-00502. After all, the last thing you want to see is an annoying error code just when you’re in the middle of streaming your favorite TV series. The good news is that the steps above can help you address the issue so you can go back to your viewing experience in no time.

Read More About:
Aileen Grace M
Aileen Grace M
A film buff and lover of feel-good movies, Aileen Grace loves helping fellow cinephiles overcome troubles and common hurdles when bingeing shows. She’s a Marketing Major with a degree in Business Administration and a knack for writing poems and short stories. She’s using her prowess as a prolific writer to provide straightforward guides among the confusing solutions found online.



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