Are you having trouble getting your Alexa Echo Dot device to connect to the WiFi internet network? If so, you’re not alone. Many people have experienced this issue when they try to setup or connect their Echo smart speaker with Amazon Alexa and encounter error codes 6:1:103: 10:1, 6:1:103:10:3 or 10:2:12:3:1.
It can be frustrating trying to figure out what these numbers mean and how to fix them.
In this article, we will discuss in detail about the various WiFi connectivity problems that may occur on the Amazon Alexa Echo Dot smart devices as well as provide solutions for each one of them. We will also look at some troubleshooting tips that might help you get back online faster.
Why it Happens?
Error codes 6:1:103: 10:1, 6:1:103:10:3 and 10:2:12:3:1 are all related to Wi-Fi connectivity problems that may arise when using the Amazon device or setting up your Alexa Echo Dot speaker. It’s important to understand these errors in order to effectively resolve them.
How to Fix Alexa Echo Dot Speaker Device Error 6:1:103:10:1, 6:1:103:10:3 or 10:2:12:3:1 Related to WiFi Connectivity Issues
Checking the Wi-Fi Network Settings for Problems
To do this, locate the “Settings” icon on your mobile phone device and then select the “Wi-Fi Network” option from there.
Next, if the Wi-Fi network is found but not connected, try connecting manually by entering in the required credentials such as password and SSID name. In case you are unable to get any networks listed while searching for a new one, try resetting the router or modem which will refresh its configuration. Additionally here is a list of things you should keep in mind when troubleshooting this issue –
- Check whether your Echo dot device has been registered correctly with Amazon account
- Make sure that both devices are connected to same Wi Fi network
- Ensure that all drivers related to networking hardware are up to date
- Enable DHCP setting on your router and restart it
Updating the Wi-Fi Network Password
To update the Wi-Fi network password on your Amazon Alexa Echo Dot speaker device:
- Open up the Amazon Alexa app on a mobile device and sign in with your Amazon account.
- Then, select Settings from the menu at the bottom of the screen.
- You should then see an option labeled Network & Internet under which you will find Wi-Fi Connected Devices.
- Select this option, which will take you to a list of all devices connected to your home’s internet connection.
- Find your Echo device in this list, select it and choose Change Password beneath it.
- Here, enter in the new login credentials for your Wi-Fi network – make sure these are accurate as entering incorrect details here could cause further connectivity issues.
- After you have successfully updated the Wi-Fi network password for your Echo device, restart both your router and Echo device so that they can sync properly with each other once again.
After doing so, test out if error 6:1:103:10:1, 6:1:103:10:3 or 10:2:12:3:1 has been resolved by attempting to connect back into their respective networks and seeing if everything works correctly now.
To summarize, improving the wireless signal strength of your Alexa Echo Dot is an important part of maintaining a reliable connection to your Wi-Fi network.
While it may be difficult to test and diagnose connectivity issues on your own, there are plenty of resources available online that can help you find solutions to common problems like error 6:1:103:10:1, 6:1:103:10:3 or 10:2:12:3:1.
Additionally, if all else fails, setting up a mobile hotspot might provide enough bandwidth for you to connect your Alexa Echo Dot without having to worry about external interference from other devices.
Finally, make sure not to exceed the number of devices allowed on your home Wi-Fi network as this could cause additional headaches down the line. With these tips in mind, you should have no problem troubleshooting any issue with regards to connecting and using your Alexa Echo Dot device.