How to Fix Apple Music Error Code 42812, 16833 or 12171

Apple Music is one of those platforms that can be hard to deal with when it suddenly begins to act up. The streaming giant is an amazing experience most of the time, but that doesn’t absolve it of the many issues that can plague it.

Among the possible problems that can be encountered while using Apple music, the error codes 42812, 16833 and 12171 are popularly cited by users. From our research and experience, we have been able to note that these errors all have to do with an inability to play music, even when you’re subscribed.

Ways to Fix Apple Music Error Code 42812


This error comes up when a user tries to play music on the platform and some tracks are skipped for seemingly no reason. The error reads “The operation could not be completed An unknown error occurred (-42812),” leaving a user stranded.

Turn off Dolby Atmos on your Apple Device

  • Go to the Settings app.
  • Scroll to Music.
  • Under Audio, select Dolby Atmos.
  • Choose the Off option.
  • See if the problem persists.

Sign up for 1-month Apple Music free trial here!

Sign Out and Sign In Again on your Apple ID

  • Go to your Settings.
  • Select Your Name (your actual name).
  • Tap iTunes & App Store.
  • Choose your Apple ID and tap on Sign Out.
  • Once signed out, sign in again and see if the issue persists.

Methods to Resolve Apple Music Error Code 16833

Similar to the error above, users have reported that it is linked to Spatial audio like Dolby Atmos. Here’s how to work around it.

Restart your Apple Device

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A simple restart can go a long way in helping you resolve a pesky error code on your smartphone. As an Apple Music user, wait for the restart to be completed and open the app to see if the problem is still present.

Update the iOS Software of your iPhone, iPad, or Mac

According to some users, updating their version of iOS helped them to successfully fix this issue.

  • Open Settings.
  • Go to General, then Software Update.
  • Tap on Automatic Updates.
  • Select Download iOS updates.

How to Troubleshoot Apple Music Error Code 12171

Fixing this error is quite similar to other solutions presented above. Here’s what you can do to resolve it.

Re-install the Apple Music App on your Apple Device

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One of the fastest ways to work around this issue is to delete the app and redownload it. Maybe some of the files and data have been corrupted, so it’s best to refresh everything with a brand new install.

  • Go to the Apple Music icon and hold.
  • Tap on Uninstall.
  • Go to the App Store.
  • Search for Apple Music.
  • Select Install.
  • Open the app and sign in once the installation is completed.

You can use any of the fixes in this guide interchangeably. In particular, be sure to try the Dolby Atmos fix. Many users have reported that disabling spatial audio got rid of this issue. It is possible that Apple will get rid of the main source of this problem with a future update. Until then, use this guide to help!

Sign up for 1-month Apple Music free trial here!

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