The Freevee app from Amazon is a relative newcomer in the world of streaming services, launched in early 2022. Its predecessor, IMDb TV, was previously the free streaming service of the online marketplace giant.
Just like other similar services, however, Freevee also experiences a few bugs now and then. In particular, users have reported that they were encountering error codes 2002, 2005, 4001, and 4005.
Best Solutions to Fix Freevee Error Code 2002, 2005, 4001 or 4005
If you were ever prompted by these error messages on Freevee, you surely know how annoying they can get, especially when you are in the middle of streaming your favorite show.
To help you fix this streaming problem, here are a few things you can try to do:
Confirm Compatibility of your HDMI Cable to your Device
If you are using an HDMI cable to connect external devices to your TV, make sure you check for their compatibility with HDCP 2.2 for HDR or UHD content, or HDCP 1.4, which is a requirement for high-definition content.
Check for Freevee App Updates
It’s also common for error codes to pop up if your Freevee app requires an update. So if you ever encounter any of these codes, make sure you check if there is a pending update for your app.
All you have to do here is to head over to App Store and look for the Freevee app to check if there is an Update option available. If there is, go ahead and update the app right away. Once you’re done updating, launch Freevee again to check if the code is gone.
Verify your Internet Connectivity
Error codes 2002, 2005, 4001, and 4005 may also occur if you have a slow internet connection or there is none at all. To rule out this possibility, make sure to check your internet connection to confirm whether it’s working as it should or not.
If your connection isn’t working, follow these steps for power cycling your router:
- Unplug the power cord of your router from its power source or outlet.
- Wait for 60 seconds before plugging the power cord back in.
- Check if the error code is fixed.
Test Internet Speed
If there is nothing wrong with your internet connectivity, your next course of action is to test its speed. You can use any internet speed test app or website to determine your internet’s current actual speed. If your connection happens to be too slow, don’t hesitate to inform your internet service provider about the issue.
Update Your Device’s Software to its Latest Version
Aside from updating the Freevee app, you might also want to consider if the device where you are using the app also requires an update. Depending on your device, the steps for the update may somewhat differ. You can always refer to Google to learn how to go about the update.
Meanwhile, if you use your PC or laptop when streaming on Freevee, check if you also need to update your browser to the latest version.
The Freevee app often encounters some errors, including error codes 2002, 2005, 4001, and 4005. Be sure to try the fixes above to get rid of the codes so you can go on with your streaming without any issues.