The Paramount Plus app is one that is furnished with tons of content across decades of film and TV productions. With the takeover of CBS All Access, there’s enough viewing options for every type of user out there.
However, there are some people that are not having the best time with the streaming service due to problems with their video streams. In particular, their screens go black and the images are stuck on the loading image or freezing. This problem typically occurs on Roku players as well as mobile phones.
In this guide, we’ve covered how to fix this Paramount+ app issue when streaming content with different solutions below. The streaming problem is caused by a plethora of reasons including a poor Internet network connectivity or an error from the Paramount Plus servers.
How to Fix Black Screen/Stuck on Loading Image Issue when Streaming on Paramount Plus App
Here are some fixes worth trying if you’re tired of your encounter with the Paramount+ app stuck on black screen image while on an endless loading loop issue. These fixes are mostly centered around resetting various parts of the Paramount Plus streaming experience to see if the problem can be rebooted.
Disable Ad Blockers
Unfortunately, the Paramount Plus application is one that depends on ad support to work successfully. Here’s what you need to do to fix it.
- Go to your Chrome Extensions
- Find your preferred Ad Blocker and toggle the slider to turn it off
- Refresh your Paramount Plus video and see if the problem is resolved
Check & Fix Slow Internet Connection
Paramount Plus is a streaming service, so it requires a consistent internet connection to be seamless. According to the official information from Paramount, you’ll need at least 4 Mbps to enjoy a high quality viewing experience. Here’s how to check it
- Open your browser and go to www.speedtest.net
- Click on the giant GO button in the middle
- Wait for the test to be completed
If the speed shown here is less than 4 Mbps, this could be the reason why you’re dealing with a black loading screen. Simply try restarting your router or contacting your ISP concerning the speeds you’re receiving.
Try Streaming with a Different Device
Sometimes, the device you choose to use for streaming can be the culprit. This is especially true if you’re streaming with something that has low storage or memory available. To know if your device is causing the issue, log into your Paramount Plus account on your phone or another device and see if the content you were struggling to watch can load there. If it loads, it might be time to clear the storage, re-install Paramount Plus or sign out to sign in again on the app.
Check your HDMI Cable for Physical Damages
If you’re using your TV to consume Paramount Plus content, you might be unaware of the fact that your HDMI Cable is faulty. In such situations, it is best to replace it and see if your black screen issue is resolved. HDMI Cable faults are hard to detect, so it could be a bit jarring to find out that this was the problem all along.
The Paramount Plus streaming experience is one of the best today, and as long as you’ve got a solid troubleshooting process, there is nothing that will get in the way of good TV!