Spotify is a popular music streaming platform that offers millions of songs at your fingertips. However, like any other software, it can encounter errors from time to time.
One of the frustrating issues that Spotify users may encounter is the ‘Something went wrong while loading the artist’ error message. This glitch can disrupt your listening experience whether streaming on the Spotify desktop app or the iOS and Android versions. But, we have a comprehensive guide to help you troubleshoot and resolve this issue.
Understanding the ‘Something went wrong while loading the artist’ Spotify App Error Message
Before we dive into the solutions, let’s first understand what this error means. When you encounter the “Something went wrong while loading the artist” error message on Spotify, it usually indicates a problem with the platform’s ability to fetch and display artist information page. This could be due to various reasons, including network issues, corrupted cache, or problems with your Spotify application.
Troubleshooting Steps to Fix the Error when Loading Artist’s Page on Spotify Desktop or Mobile App
Here are some steps you can follow to resolve the “Something went wrong while loading the artist” error on Spotify:
Check Your Internet Connection for Disruptions
The simplest step is ensuring your internet connection is stable and active. Sometimes, a poor or intermittent internet connection can prevent Spotify from loading artist information correctly. Try restarting your router or connecting to a different network if possible.
Update Your Spotify App
Outdated software can lead to compatibility issues and errors. Ensure you have the latest version of the Spotify app installed on your device. You can usually find updates in your device’s app store or the Spotify website.
Clear Spotify Cache Data
Over time, cached data can become corrupted and cause errors. To clear the Spotify cache:
On Desktop:
- Open Spotify and go to “Settings.”
- Scroll down and click on “Show Advanced Settings.”
- Under the “Offline songs storage” section, click “Clear Cache.”
On Mobile (Android):
- Go to your phone’s Settings.
- Tap on “Apps” or “Application Manager.”
- Find and select “Spotify.”
- Tap “Storage” and then “Clear Cache.”
On Mobile (iOS):
Unfortunately, Spotify does not provide an option to clear the cache on iOS devices. You can try uninstalling and reinstalling the app as an alternative.
Disable Hardware Acceleration
If you’re using the Spotify desktop app, try disabling hardware acceleration. Here’s how:
- Open Spotify and go to “Settings.”
- Scroll down and toggle off “Enable hardware acceleration.”
- This step can help if you’re experiencing an error on the desktop version of Spotify.
Check for Third-Party Firewall or Antivirus Blocks
Sometimes, third-party firewalls or antivirus software can block Spotify’s access to certain resources. Check your firewall or antivirus settings and ensure that Spotify is allowed to access the internet without restrictions.
Log Out and Log Back In
Occasionally, a simple logout and login can resolve issues related to your Spotify account. Try logging out of Spotify, restarting the app or your device, and then logging back in.
Reinstall Spotify App on your Streaming Device
If none of the above steps work, consider uninstalling and reinstalling the Spotify app. This will ensure you have a fresh installation free from any potential issues.
Wrapping It Up
With these troubleshooting steps, you should be able to resolve the issue and get back to enjoying your music seamlessly.
Remember to keep your app updated, clear your cache regularly, and check your internet connection to prevent similar errors in the future. If the problem persists, you can contact Spotify’s support for further assistance. Enjoy your music without interruptions!
