Fix Sony WH-1000XM5 Headphones Unwanted Static or White Noise Issue

The Sony WH-1000XM5 headphones are renowned for their superior audio quality and noise-canceling capabilities.

However, users occasionally encounter unwanted static or white noise issues that can detract from the immersive audio experience.

Image credit by Sony

Best Fixes for Sony Headphones WH-1000XM5 Unwanted Static or White Noise Issue

If you’ve found yourself grappling with these disturbances, fear not – there are several troubleshooting steps you can take to fix unwanted static or white noise issue when using Sony WH-1000XM5 headphones and restore them to their optimal performance.

Solution #1 – Check for Firmware Updates

Before diving into complex solutions, it’s essential to ensure that your Sony WH-1000XM5 headphones are running the latest firmware. Manufacturers often release updates to address bugs and enhance overall performance.

  • To update your headphones, connect them to the Sony Headphones Connect app.
  • Follow the on-screen instructions to check for and install any available firmware updates.

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Solution #2 – Verify Audio Source and Cable

Static or white noise may sometimes originate from the audio source itself or a faulty audio cable. Ensure that your music player or any other audio source is in good condition. Test your headphones with different devices and audio files to rule out the possibility of a source-related issue.

Additionally, inspect the audio cable connecting your headphones to the device. If it’s damaged or frayed, replacing it with a new, high-quality cable can eliminate unwanted noise.

Solution #3 – Adjust Noise-Canceling Settings

Image credit by Sony

The WH-1000XM5 headphones come equipped with advanced noise-canceling technology. While this feature is excellent for blocking out external sounds, it can occasionally contribute to unwanted noise if not configured correctly.

  • Open the Sony Headphones Connect app and experiment with the noise-canceling settings.
  • Adjust the level of noise cancellation to find the sweet spot that minimizes unwanted static while maintaining audio quality.

Solution #4 – Reset the Headphones

Performing a factory reset on your headphones can often resolve various issues, including unwanted static or white noise.

  • To reset the Sony WH-1000XM5, turn them off.
  • Then press and hold the power button for about 7 seconds until you hear “Power off” and then “Bluetooth pairing.”
  • Your headphones are now reset and ready for reconfiguration.

Solution #5 – Clean the Audio Jack

Over time, dirt and debris can accumulate in the audio jack, leading to connectivity issues and static noise. Use a can of compressed air or a small brush to gently clean the audio jack on both your headphones and the connected device.

Solution #6 – Contact Sony Customer Support

Photo credit by rawpixel from Freepik

If all else fails, it may be time to reach out to Sony’s customer support. The issue could be hardware-related, and professional assistance might be necessary. Sony’s support team can guide additional troubleshooting steps or advise on the best course of action, including potential warranty or repair options.

Final Words

Experiencing unwanted static or white noise with the Sony WH-1000XM5 headphones can be frustrating, but with careful troubleshooting, you can often identify and resolve the issue.

From firmware updates to adjusting settings and performing a factory reset, these steps on how to fix unwanted static or white noise issue when using Sony WH-1000XM5 headphones can help you enjoy the exceptional audio quality these headphones are known for. If problems persist, don’t hesitate to contact Sony support for further assistance.

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Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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