How to Fix BBC iPlayer Crashing when Watching Shows on Samsung Smart TV Issue

Find it hard to keep up with the regular schedules of your favorite shows? Don’t worry because the BBC iPlayer app is here to the rescue.

Whether you’re a big fan of Line of Duty, EastEnders, or Match of the Day, this app will make sure you won’t miss out on anything. But while the BBC iPlayer is great, things change when it suddenly crashes right when you’re in the middle of watching your favorite show on your Samsung Smart TV.

Image credit by BBC iPlayer

Top Solutions to Troubleshoot BBC iPlayer Crashing on Samsung Smart TV Error

Many Samsung users may find themselves stuck in this situation. However, there are always ways to fix it. Here’s what to do if you ever find yourself dealing with this crashing issue:

Change Your TV’s DNS Settings

Most of the time, changing your Samsung smart TV’s DNS settings is the only thing you need to do to solve crashing issues with the BBC iPlayer. Follow these steps to tweak the DNS settings of your Samsung smart TV:

  • Press the Menu button on your TV’s remote.
  • Choose Network.
  • Select Network Status.
  • Choose IP settings.
  • Select DNS Settings.
  • Pick the option for manually entering the DNS address.
  • In the field for Primary DNS, type in
  • For the secondary DNS field, type in

Reset Your Samsung Smart TV to Its Factory Settings

Image credit by Samsung

A factory reset of your Samsung smart TV may also be able to fix those annoying crashing problems while using BBC iPlayer. Just follow these steps:

  • Press the Menu button on the remote of your Samsung smart TV.
  • Choose Settings.
  • Choose the Reset Option and enter your default pin.
  • After you’ve completed the reset, open your BBC iPlayer and check if the issue is fixed.

Restart Your Router and Modem 

Sometimes, crashes occur because of network hardware issues. Follow the steps below to solve the problem:

  • Remove the AC power plug of your modem and router from the wall. 
  • Plug the modem back in after 30 seconds.
  • Wait for 60 seconds and then plug the router back in.
  • Wait for 2 more minutes.
  • Check if your BBC iPlayer is already working properly.

Uninstall and Reinstall Your BBC iPlayer App 

Image credit by BBC iPlayer

Uninstalling the BBC iPlayer and installing it again may also help fix the issue. You need to uninstall your existing app first.

  • To do this on your Samsung smart TV, you just need to press down on its remote control once the BBC iPlayer app is highlighted.
  • Choose Remove and after the app is removed, power down your TV completely to ensure that all its traces are erased from its memory.
  • Turn on your TV again and go to its built-in app store before loading the BBC iPlayer app again. 

Crashes while watching shows on your Samsung smart TV with BBC iPlayer is the last thing you’d want to happen, especially if you’re a big fan of the series. Thankfully, the above steps may help fix the issue.

In this case, you need to try to check both your TV and the app itself to rule out any problems on both.

Read More About:
Aileen Grace M
Aileen Grace M
A film buff and lover of feel-good movies, Aileen Grace loves helping fellow cinephiles overcome troubles and common hurdles when bingeing shows. She’s a Marketing Major with a degree in Business Administration and a knack for writing poems and short stories. She’s using her prowess as a prolific writer to provide straightforward guides among the confusing solutions found online.


  1. Hello, Is there a separate application for I player that can be installed into Samsung TV if is not available on Samsung App because of country and location


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