Like all smart TVs, Element TVs can have issues that may disrupt our viewing experience. Users may be surprised if they see a black screen when streaming on their Element smart TV.
If your Element TV screen goes black with no picture but has sound, there are several troubleshooting steps you can take to resolve the issue.
How to Fix Element Smart TV Black Screen with No Picture but has Sound Issue
Proceed with these directions to solve the issue:
#1 – Power Cycle the Element Smart TV
Start by power cycling the TV. Follow these steps:
- Unplug the TV from the power outlet.
- Wait for about a minute to allow any residual power to drain.
- Plug the TV back in and turn it on.
- Check if the picture returns.
This action can sometimes resolve the smart TV problem.
#2 – Check the Input Source on your Element TV
Ensure that you have selected the correct input source on your Element TV. Sometimes, the TV may be set to an inactive or incorrect input source, resulting in a black screen.
Use the remote control or the buttons on the TV to cycle through the available inputs and see if the picture appears on any of them.
#3 – Check the Cables on your Element TV
Verify that all cables connected to the TV are securely plugged in. Inspect the HDMI, component, or AV cables for any visible damage.
Try reconnecting the cables to ensure a secure connection. If possible, test with different cables to rule out any issues with the current ones.
#4 – Adjust Element TV Picture Settings
Navigate to the TV’s settings menu and check the picture settings. Make sure the brightness, contrast, and other relevant settings are properly configured.
You can try resetting the picture settings to their default values and then readjusting them if needed.
#5 – Update your Element TV Firmware
Visit the Element TV’s support website or refer to the user manual to check for any available firmware updates. If there’s an available update, ensure you adhere to the provided guidelines to successfully download and install it onto your TV.
Firmware updates often include bug fixes and improvements that can address display issues.
#6 – Perform a Factory Reset on your Element TV
If none of the above steps work, you can try performing a factory reset on your Element TV. Bear in mind, conducting a factory reset will eliminate all settings and preferences, so it’s essential to preserve any vital data beforehand.
Refer to the user manual or Element TV’s support website for instructions on how to perform a factory reset.
Conclusion
Should the problem remain after these troubleshooting measures, it’s suggested to reach out to Element TV’s customer care for extended support. They can provide specific troubleshooting guidance or advise on any potential hardware issues that may require professional repair.
By following these steps, you should be able to resolve the issue of your Element TV screen going black with no picture but still having sound.
