How to Fix Netflix App Not Working Issue on a Windows 10/11 Laptop

Watching TV shows and movies on Netflix should not always be on your smart TV. Sometimes, you feel like catching up on an episode of your favorite TV series in between work. Maybe you are outside and have your laptop with you. Having a Netflix app installed on your computer and ready for streaming comes in handy.

But what if your Netflix app is not working on your Windows 10 or 11 PC? Some of the most common issues with the streaming app on PC are crashing, not loading, being stuck on the loading screen, and showing a black screen.

How to Troubleshoot & Fix Netflix App Not Working, Crashing
Photo credit by Thibault Penin on Unsplash

While it seems frustrating to experience a problem when opening Netflix on your laptop computer, you can try to fix it with a few workarounds we have listed below.

How to Troubleshoot & Fix Netflix App Not Working, Crashing on Windows 10/11 PC Error

There are several ways you can do to troubleshoot and resolve the issue with your Netflix app. You can follow each of the methods below and check if the fix works for you or not.

Run Windows Store App Troubleshooter

  • Launch the Run dialog box on your computer. You can also press the Windows key + R.
  • Enter the following command: ms-settings:troubleshoot.
  • Select Other troubleshooters.
  • Look for Windows Store Apps.
  • Click the Run button next to it.

Update your Netflix App

  • Launch the Microsoft Store on your Windows PC.
  • Go to Library.
  • Navigate to Updates & downloads.
  • Look for Netflix. If you see an Update button next to it, click it to install the updates.
  • Restart your computer.

Reinstall the Netflix App

  • Open the Settings menu of your Windows PC.
  • Go to Apps.
  • Select Apps & features.
  • Look for Netflix.
  • Click the three-dotted icon next to it.
  • Choose Uninstall.
  • Click Uninstall again.
  • To reinstall the Netflix app, go to the Microsoft Store.
  • Enter Netflix on the search box.
  • Click the Netflix app.
  • Click the Install button.

Flush the DNS Cache

  • Click the Search bar and enter cmd.
  • Select Command Prompt (Admin) or Run as administrator.
  • Click Yes.
  • Enter the following command: ipconfig/flushdns.

Reset the Netflix App

  • Go to the Settings menu of your Windows PC.
  • Select Apps.
  • Choose Apps & features.
  • Select Netflix.
  • Click the three-dotted icon next to it.
  • Choose Advanced options.
  • Go to the Terminate section.
  • Click Terminate.
  • Go to the Reset section.
  • Click Reset.
  • Click Reset again.

Did any of the methods above work for you? Which one did? We would love to hear from you, so drop us a comment below.

Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.

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