If you see the “can’t play title” or “can’t play video” error on HBO Max, you are not alone. Unfortunately, a lot of users experience the same issue when they try to play or watch a movie or TV show on HBO Max streaming service. The pre-roll ads work fine. But when they try to play their video, it stopped working and it indicates the error message. Users can’t simply play anything on the app.
The complete error message reads:
“Can’t Play Title”
“We’re having trouble playing this video. Please try again later.”
You can try to do a few workarounds that will help resolve the HBO Max can’t play title error. In some cases, the issue occurs when you use a certain device or browser. You can check if you have the same situation by launching your HBO Max content on a different browser or device.
For instance, if you are having trouble loading a video content on Microsoft Edge browser on Windows 10 PC or Mac computer, you can switch to Mozilla Firefox or Google Chrome. You can also try to open and use the HBO Max app on Xbox console, Samsung smart TV, Android mobile phone, Amazon Fire TV, or Roku device if you see the error in one or the other.
Troubleshooting Workarounds to Fixes ‘Can’t Play Title’ Error Message on HBO Max App or Website
If you decide to switch to a different browser, laptop computer or streaming device, make sure it runs on its latest version. Many errors on streaming service platform websites or apps happen when the device software or app is not updated. Try to install the latest updates on your browser or device first before launching HBO Max.
Follow these methods to troubleshoot the issue and finally fix the can’t play video error.
Clear HBO Max App Cache
Another possible reason for the Can’t Play Title error on HBO Max is due to corrupted files. It is easy to clear the cache on your HBO Max app. The process differs depending on the device you use. If you are streaming on a browser, you can delete your browser cache.
How to Clear Cache on HBO Max via Android Device
- Open the Settings menu of your Android device.
- Go to Apps & notifications.
- Select HBO Max.
- Tap Storage.
- Tap Clear Storage.
- Tap Clear Cache.
Clear Cache on HBO Max via iOS
To clear the cache on your Apple device, you need to uninstall the app. Then, reinstall it back and sign in to your HBO Max account.
Clear HBO Max Cache via Web Browser
- Navigate to More Tools, Preferences, or History of your web browser.
- Select Clear browsing data, Clear Recent History, or Manage website Data.
- From there, you can set the time to All Range and clear all browsing data, cookies, history, and cache.
Power Cycle your Streaming Player or Network Device
Power cycling your device will refresh both your device and your network connection. All you have to do is turn off all your devices and unplug them for about 1 minute. Make sure to include your router and modem. Now, plug them back in and relaunch HBO Max.
Re-sign In to your HBO Max Account
You can also try to sign out and sign back in to your HBO Max account. If your device asked you to verify your account, follow the instructions and agree with the verification process.
First, you need to sign out of your account. Wait for a few minutes. Then, try signing back in using your HBO Max email address and password.
Update your HBO Max App
If you have not installed any update for your HBO Max app in a long while, you can try to check if you have missed out on it.
- Go to the Google Play Store for Android devices or App Store for iOS.
- Search for HBO Max.
- Tap Install or Update if available.
Reinstall your HBO Max App
Your HBO Max app may be causing the issue due to improper app installation. Uninstalling and reinstalling it will give you a better app to stream your favorite shows.
Did any of the solutions above help you fix the “can’t play title” HBO Max error? You can share your answer below in the comment section.