How to Fix Something Went Wrong Error Message on Amazon Prime Video

Have you ever been trying to watch a movie on Amazon Prime Video, only to be met with the dreaded “Something went wrong. Please try again later” error message?

It’s one of the most frustrating issues that can happen when streaming. But don’t worry! This article will show you how to fix this issue and get back to watching your favorite movies in no time.

What Is The “Something Went Wrong” Error?


The ‘something went wrong’ error is a general issue that appears on Amazon Prime Video app when the user attempts to access content or perform other actions. This problem can be caused by many factors, including an outdated version of the app, slow internet speeds, and corrupted files. In some cases, the error may also appear due to server issues with Amazon Prime itself.

It’s important for users to diagnose why this error is appearing in order to determine how best to fix it. For example, if their Internet speed is too slow, they should try connecting through a different network. 

How to Troubleshoot Issue and Fix Something Went Wrong Error Message on Amazon Prime Video

1. Turn Off the TV, Then On

The first step to troubleshooting the “Something Went Wrong” error is to disconnect your TV from the power source and turn it off completely. After about 5 minutes, reconnect it and turn on the television.

2. Check your WiFi Network Connection

Photo credit by Mika Baumeister on Unsplash

If you experience difficulty streaming or loading Amazon Prime Video content, it is possible that your WiFi network connection may be disconnected or weak. You should check to make sure that all wires are connected properly and that you have a strong Wi-Fi network signal. You can also try resetting your router, if necessary.

3. Restart the Amazon Prime Video App

Simply restarting the Prime Video app has been known to fix many issues people face when streaming on their TVs. To do this, simply open your TV’s settings and delete Amazon Prime Video from memory, reinstalling it afterwards.

4. Clear Cache Data and Storage

Sometimes cached data can interfere with accessing Amazon Prime Video movies and shows, so it’s important to clear this data along with any stored information from time to time. This involves clearing up your local storage space by uninstalling unused apps as well as removing any redundant browser windows or tabs that may build up in your device memory unintentionally over time.

5. Install the Most Recent Updates at Regular Intervals

If it’s an outdated version of the app causing problems, updating the software should help resolve the issue. Once these potential causes have been ruled out, troubleshooting steps can be taken to address any remaining problems related to the “something went wrong” error.

It’s very important to make sure that you keep the latest operating system updates installed in order for you to access the latest features available within Amazon Prime Video applications and services without hindrance on your smart TV device or laptop or PC computer at home, etc.

When newer versions are released, they can contain bug fixes and feature improvements that can help address issues users may experience when running an earlier version of Amazon Prime Video on their device.

6. Downgrade your App Version

If all else fails, try downgrading your app version by installing an older version of Amazon Prime Video from an online source like APKPure. If this does not resolve the problem, you may want to consider resetting your device as a last resort, depending on its age and condition.

With the right information and helpful tips from us, you should have no trouble getting rid of the annoying error message and getting back to streaming all your favorites on Amazon Prime Video. I hope this helps!

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