How to Fix Amazon Prime Video Error Code 5055 or 1055 Video Unavailable on Firestick

Amazon Prime is an online video streaming service that lets you watch some of Hollywood’s best shows and movies. It also produces quality exclusives and originals.

The service is accessible across several platforms, including Amazon’s Fire Stick devices. Amazon Prime isn’t faultless, despite dominating the market. While streaming, you could still experience some issues.

Photo credit by BoliviaInteligente from Unsplash

What is Amazon Prime Video Error Code 5055 or 1055 on Firestick? 

This error number typically shows if you’re trying to access shows unavailable in your country while using a VPN. The location settings on your device may need to be corrected or updated.

Methods to Resolve Amazon Prime Video Error Code 5055 or 1055 on Firestick

It can be frustrating not to be able to stream on Amazon Prime Video. However, many people also encounter error code 5055 or 1055. You can try to fix this Amazon Prime Video issue with the following solutions below.

Refresh your Internet Connection

Perform a speed test to see if you have a stable connection. If there is a problem with your Internet connection, refresh your ISP’s server connection by restarting your router. You can also contact your service provider to fix your network error.

Check out for Server Outages on Amazon Prime Video

Before doing all these fixes, confirm that Amazon Prime Video’s servers are not down. Go to Prime Video’s website to see whether it is working or currently down. If their servers are down, you must patiently wait until they turn them back on because that is the only thing you can do.

Check if your Firestick’s Operating System is Updated

Photo credit by Glenn Carstens-Peters from Unsplash

Update your device if there is a new available version. An updated version will limit you from facing this kind of error.

Restart your Firestick Device 

Restarting your firestick can eliminate the temporary bug and glitch on your system.

Refresh your Amazon Prime Video Account 

There must be corrupted data in your account. So log out of your account and Re-login it.

  • In doing so, use a web browser.
  • Open Amazon Prime’s website.
  • Go to your profile.
  • Then choose Account and Settings.
  • Locate your Firestick.
  • And choose to deregister.
  • Then after doing that, Register and log in again.

Check for Amazon Prime Video’s Update

An updated version can prevent errors like this. 

Delete Amazon Prime Video Cache and Data 

  • Open Fire Stick.
  • Open Menu and Go to Settings.
  • Go to your Applications.
  • And Select Manage Installed Applications.
  • Choose Prime Video and Clear Cache and Data.

Uninstall and Reinstall Amazon Prime Video App

The app’s installation folder on your device might have been seriously corrupted and is no longer repairable. You can uninstall and reinstall Amazon to fix the corrupted data.

Deactivate your VPN Server

Photo credit by Stefan Coders from Pixabay

Suppose you are still having trouble streaming on your Amazon Fire Stick. Your VPN must not be compatible with Amazon Prime Video, or it might not be effective enough to maintain a steady connection. The best thing to do is to disable it or use another VPN.

Here are some free VPN services that you can use to stream Amazon Prime Video.

Change your Location Settings on Amazon Prime Video

  • Go to Amazon’s website.
  • And Sign in to your account.
  • Go to Settings.
  • From there, change your location in Country/Region Settings.
  • Type your personal information.
  • Then that’s it. Wait for the change to take effect.

Ensure that your HDMI Cable is Compatible

To view HD or UHD/HDR material, confirm that your HDMI connection and monitor are HDCP 1.4 or 2.2 compatible. The more HD your videos are, the more you enjoy your streaming quality.

We hope one of these solutions fixes errors 1055 and 5055. If you still have not fixed it, it is time to contact Amazon for support.



Please enter your comment!
Please enter your name here

Some posts may contain affiliate links. When you buy something through our links, we may earn a small amount at no additional cost to you.


What’s New in tvOS 18, Which Apple TV Devices Support It?

New features are coming to your Apple TV devices as Apple announces the launch of tvOS 18 during the 2024 WorldWide Developers Conference (WWDC)....

Fire TV Apps Now Default to ‘Subscribe & Download’ Button on App Store

A new default option for apps is now on Amazon Fire TV devices, and it doesn't make people happy! Instead of having the first...

Most Popular

Recent Articles