Fix Amazon Music App Won’t Play Certain Tracks or Songs in a Playlist

Amazon Music is one of the premier music streaming services that exist today. On this platform, you can gain access to artists from all over the globe, spanning multiple genres. This level of entertainment is hard to beat, especially when coupled with other benefits like Amazon Prime Video and Amazon Prime shopping.

From a quick look, one can tell that Amazon Music is a service worth considering. However for certain users, things aren’t that amazing. For one, this service has moments where users are unable to play and access certain song tracks, playlists or albums.

Image credit by kjpargeter on Freepik

If you’re currently struggling with access to your favorite songs on Amazon Music, this guide will help you resolve the issue successfully with the right steps to follow.

How to Fix Amazon Music iOS or Android App Not Playing Specific Tracks or Songs in a Playlist or Album

Check Device Connection to WiFi Internet

One thing you need to pay close attention to is the quality of your Internet connection. If you’re using a subpar internet service, you may be unable to enjoy the tracks you’d like to stream. Here’s how you can test the speed.

  1. Go to
  2. Select the giant GO button in the middle
  3. Memorize or record the results
Amazon Music App Won't Play Certain Tracks or Songs in a Playlist
Photo credit by Jusdevoyage on Unsplash

If you’re getting less than 500Kbps, you might experience a longer delay in track streaming. Be sure to switch to a stronger connection to see if the problem persists.

Clear Amazon Music App Cache Data

You can clear the Amazon Music streaming app cache as a way to successfully get rid of this problem.

  1. Open your Settings app on your device
  2. Go to the Apps option
  3. Select Amazon Music from the list of apps available in this window
  4. Go to the Data and Storage option
  5. Select Clear Data and Cache
  6. Choose Clear cache
  7. See if the problem persists

Update Amazon Music App

A quick app update can go a long way in helping to resolve this Amazon Music issue.

  1. Go to your App Store or Play Store
  2. Search for Amazon Music
  3. Select the Update option next to the app’s name
  4. Wait for the update to be completed and installed

Uninstall and Reinstall the Amazon Music App

A quick reinstall of the Amazon Music app on Android phone or iPhone can work wonders for the performance of this application. If none of the above solutions have worked, completely removing it from your device before reinstalling it can allow your device to receive the files newly and erase any previous errors interfering with its functionality.

  1. Go to your device’s app drawer
  2. Search for the Amazon Music app icon
  3. Hold and wait for the mini menu to appear
  4. Tap on the Uninstall button
  5. Go to the App Store or Play Store
  6. Search for Amazon Music
  7. Select Install
  8. Go to the app and sign in
  9. See if the issue still persists

Amazon Music has everything one can ask for within a modern streaming service. It may not possess the marketing and fancy features like Apple Music and Spotify, but it definitely delivers a premium experience, especially with guides like ours to help you troubleshoot any errors encountered.

Read More About:
Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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