Have you ever tried watching your favorite shows on the Fios TV mobile app, only to be greeted by an obscure error code like 9-6-26-653-022 or 9-6-15-653-007?
As a Fios customer myself, I know how annoying these cryptic codes can be when all you want to do is stream the latest episode of your favorite series.
Best Solutions to Fix Fios TV Mobile App 9-6-26-653-022 or 9-6-15-653-007 Error
In this blog post, I’ll walk you through the steps I’ve found that typically resolve these pesky Fios TV mobile app errors, so you can get back to streaming your entertainment seamlessly.
Confirm You Have a Stable Internet Connection
The first thing to check whenever you encounter Error 9-6-26-653-022 or 9-6-15-653-007 is your internet connection. Streaming video requires a consistently strong and fast connection, so any instability can lead to buffering issues or app crashes.
- Take a minute to ensure your wifi or mobile data signal is strong in your current location.
- Consider moving closer to your router, or disabling wifi and switching to mobile data if that is a more reliable option at the moment.
- Also, try running a speed test on your connection using a tool like Speedtest to verify you have at least 5-10 Mbps for smooth streaming.
- If your connection seems slow, resetting your router can help refresh the signal.
Update to the Latest Version of the Fios TV App
Outdated app versions are another common culprit behind obscure error codes. Developers are constantly improving apps and squashing bugs in new releases.
- Go to the App Store (if you use an iOS device) or the Google Play Store (on Android) and make sure you have installed the latest version of the Fios TV app.
- Deleting and reinstalling the app can also clear out any corrupted files that might be triggering errors.
Updating to current versions ensures you have the most stable code base and recent fixes for streaming problems like 9-6-26-653-022 and 9-6-15-653-007 errors.
Try Clearing the Fios TV App Cache and Data
Over time, cruft can build up in the app cache and data folders on your device and affect streaming performance. Clearing this data forces the app to start fresh which can eliminate quirky errors.
- On Android devices, navigate to Settings > Apps > Fios TV > Storage.
- Tap Clear Cache as well as Clear Data.
- For iPhones and iPads, uninstalling and reinstalling the Fios TV app as mentioned above serves the same purpose.
Resetting the app’s local data makes it reload all required files and removes any corrupted old code or settings that could be interfering with streaming.
Restart Your Mobile Device
It may sound basic, but a simple device restart can work wonders for app glitches. Memory leaks, network connection issues, overheating – myriad problems can start creeping in after prolonged uptime that lead to app instability.
- Power down your smartphone or tablet completely.
- Wait 30 seconds, and restart it. This gives the operating system and all apps a fresh start, clearing out any janky background processes.
Almost all apps and services benefit from an occasional restart to reload properly. Try this after any troubleshooting steps for the Fios TV app.
Reset Your Home Router
In cases where mobile app errors persist despite the other steps, it’s possible there is a networking issue between your device and Fios servers.
Issues like IP address conflicts, DNS problems, or firewall misconfigurations can all manifest as mobile app errors if network requests are getting blocked or mistranslated.
- Unplug your Fios router, leave it disconnected for 1 minute.
- Then plug back in and let it boot up fresh. This forces your router to re-establish connections with the Fios network and clear out any problematic settings.
See if the Fios TV app works better after resetting your network connection this way.
Get In Touch With Fios TV Customer Support
I know troubleshooting obscure error codes can be frustrating. If you still see Error 9-6-26-653-022 or 9-6-15-653-007 after trying the steps above, your best bet is to contact Fios customer support.
Verizon’s agents can look at your specific account, device, and network situation to identify and resolve the issue. Plus they may have access to the latest fixes and workarounds before the general public.
Call 800-VERIZON (800-837-4966) or reach out on their 24/7 online chat for personalized assistance. For the chat, visit www.verizon.com and click Support>Chat.