How to Fix Fios TV Mobile App Error Code 9-6-24-802-999 or 9-6-23-802-999

The Fios TV mobile app was developed by Verizon Communications to address the multi-screen nature of all their video subscribers. Thanks to this app, users only have to use their Android devices to control and monitor their service.

The only drawback is that despite being in the market for some time now, the Fios TV app still comes with several glitches, which may come in the form of error codes such as 9-6-24-802-999 or 9-6-23-802-999.

Image credit by Verizon

Troubleshooting Tips to Resolve Fios TV Mobile App Error Code 9-6-24-802-999 or 9-6-23-802-999

Unfortunately, there are no details as to what causes these error codes or what they mean or indicate exactly. However, there are some basic troubleshooting steps you can try to see if any of them fix the issue:

Check the Compatibility of Your Devices

If the Fios TV mobile app is showing error codes on your device or it has stopped working completely, the first thing you should do is to check if the device you’re using and the Fios TV mobile app is compatible with each other or not.

If they are compatible but you’re still getting an error code on Fios TV, you can proceed with the rest of the steps below.

Check the Status of the Fios TV Mobile App Server

Instead of panicking right there and then just because you’ve encountered an error code on your Fios TV mobile app, one more thing you have to check is the status of the app server.

There are cases when you might face some error codes because the app server is down due to maintenance and other similar reasons. If this is the case, the best thing you can do is to wait it out until the Fios TV mobile app fixes the issue on their end.

Clear Fios TV Mobile App Cache and Data

Image credit by Verizon

You should also consider clearing the cache of your Fios TV mobile app. Sometimes, cached files result in bugs and errors. Getting rid of these temporary files might be all it takes to solve the issue.

Disable Your VPN

Are you using a VPN to access the Fios TV mobile app? If yes, then, the service might be interfering with your use of the app, resulting in the error codes.

For this, you need to try disabling the VPN on the device you’re using and then open the app again to check if the error code is gone.

You may also try switching to a different VPN server and check if you can resolve the issue. Here is a list of premium VPN services you can try:

Reboot Your Device 

There are times when the simplest methods are more than enough to address most issues. Believe it or not, a quick restart might be all it takes to fix most minor bugs and error codes, including 9-6-24-802-999 or 9-6-23-802-999.

Check Your Internet Connection

Photo credit by Jorge Guillen from Pixabay

Poor internet connection may also lead to error codes. Try switching to another connection or network and see if this will help eliminate the error code.

Update Your Fios TV Mobile App

If you’re using the old version of your Fios TV mobile app, this might be the best time to update it to the latest version. Updating apps to their newest versions often solves most issues and glitches.

The next time you encounter error codes 9-6-24-802-999 or 9-6-23-802-999 on your Fios TV mobile app, try to follow the tips above to see if any of them can solve the problem for you.

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Eddie Mendoza
Eddie Mendoza
With a Bachelor’s degree in IT, Eddie has a natural knack for troubleshooting gadget issues. With more than 10 years of blogging experience under his belt, writing and publishing articles for streaming and related services is one of his main act. When not on his computer, you can find him tinkering his guitars.



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