Fix Amazon Prime Video Error 2040, 2575 or 9345 Problem with Payment Method

Amazon Prime Video is a movie streaming service offered by Amazon as part of its Amazon Prime subscription package. It allows subscribers to access a wide selection of movies, TV shows, and original content produced by Amazon Studios. With the advent of streaming services, it only makes sense for Amazon to put their best foot forward in this regard.

Amazon Prime Video app or website can be accessed through a variety of devices, including smart TVs, gaming consoles, mobile devices, and web browsers. It also allows users to download content for offline viewing and supports multiple languages and subtitles.


However, despite its many strengths, it’s also victim to many errors, including errors 2040, 2575, and 9345, all having something to do with payments. So, how can you fix them?

How to Fix Amazon Prime Video Account Error Code 9345, 2040 or 2575 Problem with Payment Method

Amazon Prime Video error codes 2575, 2040 and 9345 are related to problems with the account payment method on file. Thankfully, fixing all of this isn’t too difficult, it just takes a few steps to solve everything.

We’ve compiled several fixes below in the form of guides to make things easier or you. So, if you’re ready to start fixing things, let’s get right into it.

Image credit by vectorjuice on Freepik

Verify Payment Method on your Prime Video Account

  • If your payment method hasn’t been properly verified, it can lead to this issue.
  • Log in to your Amazon account
  • Go to the “Manage Payment Options” page.
  • Verify that the payment method you have on file is valid and up-to-date. 
  • Make sure your credit/debit card or other payment method has not expired, and that the billing address matches the one on file with your bank.
  • Save everything.
  • Test your payments to see if the issue persists.

Make Sure You Have Enough Account Balance or Credit

  • If your account doesn’t have enough balance, payments will fail and show an error message.
  • Check if your payment account balance is sufficient. 
  • If it’s not, reload your account with enough money.
  • Test your payments again to see if the issue persists.

Check if Your Bank is Blocking Payments

  • Banks can sometimes attempt to block your payments if they suspect they’re fraudulent.
  • To check this, you will need to contact your bank.
  • Ask if there are any recorded blocked payments.
  • If there are, ask the bank how you can fix this.
  • Go through the necessary steps that the bank provides.
  • Once you’re done, attempt to make a payment again.

Complete all of these steps, and Amazon Prime Video should be free of errors once again. Now, you can get back to watching all the shows you were looking forward to, without anymore interruptions.

We hope we managed to help you fix your streaming problem, and for more guides and fixes like this, stay tuned.

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