Netflix errors on a Chromebook can be frustrating, especially when you’re eager to start streaming. These cryptic codes, such as C7031-1101 or C7037-1111, usually arise from outdated browser data, unstable internet connections, or software conflicts.
You will encounter the error message, “Whoops, something went wrong… Internet Connection Problem. An Internet or home network connection problem is preventing playback. Please check your internet connection and try again.”
Don’t worry; we’re going to sort these out so you can get back to enjoying your favorite shows.
Troubleshoot Netflix Error Code C7031-1101: Clear Google Chrome Cookies
To clear cookies in Chrome:
- Open Chrome and click the three vertical dots at the top right corner.
- Select Settings from the dropdown menu.
- Go to Privacy and Security, then click “Cookies and other site data.”
- Click “See all cookies and site data.”
- Click “Clear all data” and confirm by clicking “Clear” again.
By following these steps, you’re giving your browser a fresh start, which can often resolve streaming issues on Netflix.
Solution for Netflix Error Code C7037-1111: Disable VPNs and Proxies
VPNs and proxies can mess with Netflix streaming, leading to the C7037-1111 error. They alter your online footprint, making it hard for Netflix to verify your location. Turning them off usually solves the problem.
To disable a VPN on Chromebook:
- Click the system tray at the bottom right corner.
- Find and click the VPN icon.
- Press “Disconnect” to turn it off.
To disable a proxy:
- Open Chrome settings.
- Go to “Privacy and Security.”
- Click “Open your computer’s proxy settings.”
- Uncheck “Use a proxy server” and save changes.
By following these steps, you’re more likely to have a smoother Netflix experience.
Resolve Netflix Error Code C7031-1105: Update Google Chrome OS
Keeping your browser updated is crucial for a smooth streaming experience. An outdated Chrome version can lead to various issues, including the Netflix error C7031-1105.
To update Google Chrome on a Chromebook:
- Turn on your Chromebook and connect it to Wi-Fi.
- Select the time at the bottom right, then click Settings.
- At the bottom left, click on About ChromeOS.
- Under “Google ChromeOS,” look for your current version.
- Click “Check for updates.” If an update is available, it will download automatically.
After the update, your Chromebook will likely need a restart. Once that’s done, you should be good to go for your Netflix binge. No more error messages, just pure streaming joy.
No one likes missing out on their favorite Netflix programming, and nothing is worse than settling in for a binge-watch only to be greeted by an error message.
Hopefully, these solutions have helped you resolve those annoying Chromebook errors. Now, you can get back to what really matters: uninterrupted Netflix streaming.